The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 9 Issue 2 / Nov 2006  pp45‑104

Editor: Dan Remenyi

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e‑Commerce Investments from an SME perspective: Costs, Benefits and Processes  pp45‑56

Sandra Cohen, Georgila Kallirroi

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A Holistic Framework on Information Systems Evaluation with a Case Analysis  pp57‑64

Petri Hallikainen, Lena Chen

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Evaluating the Evaluations: Preconceptions of Project Post‑Mortems  pp65‑72

John McAvoy

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Quantitative Evaluation of e‑Banking Web Sites: an Empirical Study of Spanish Banks  pp73‑82

Francisco Javier Miranda, Rosa Cortés, Cristina Barriuso

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An Interactive and Iterative Evaluation Approach for Creating Collaborative Learning Environments  pp83‑92

Anita Mirijamdotter, Mary M. Somerville, Marita Holst

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Does ROI Matter? Insights into the True Business Value of IT  pp93‑104

A J G Silvius

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Ever since the introduction of an 'IT productivity paradox' by Robert Solow, the business value of information technology (IT) has been the topic of many debates by practitioners as well as by academics. In these discussions a distinction can be made between the variance approach, investigating what the relationship between IT investments and organisational performance is, and the process approach, investigating on how this relationship works. Following the process approach, this paper describes a useful framework for assessing the organisational impact of IT. Secondly the paper considers the relation between IT impact and organisational performance and reviews the IT investment evaluation methods. The paper concludes with a proposal for a multivariable value assessment sheet, based on insights derived from the balanced scorecard theory. 


Keywords: IT business value, return on investment, real option valuation, balanced scorecard


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