The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 9 Issue 2 / Nov 2006  pp45‑104

Editor: Dan Remenyi

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e‑Commerce Investments from an SME perspective: Costs, Benefits and Processes  pp45‑56

Sandra Cohen, Georgila Kallirroi

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The scope of this paper is to investigate whether SMEs take into consideration the cost dimensions (tangible and intangible, direct and indirect) and follow the investment appraisal techniques proposed in literature as relevant and suitable in relation to e‑commerce adoption. More specifically, we analyse the importance placed by the EC adopters on specific cost elements, types of budgets and investment appraisal techniques in relation to EC decision. Furthermore, we aim at understanding the reasons, both quantitative and qualitative, that drive SMEs to embark on such an investment. Our empirical evidence is based on the responses to questions found on a structured questionnaire answered by Greek firms that have already adopted EC. Our findings indicate that cost, in general, is not a major issue for Greek SMEs when deciding to implement EC, while the strategic benefits they aim at gaining from EC applications play a critical role in the adoption decision. 


Keywords: e-commerce, IT investment, SMEs, IT costs, IT investment appraisal, Greece


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Petri Hallikainen, Lena Chen

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Evaluating the Evaluations: Preconceptions of Project Post‑Mortems  pp65‑72

John McAvoy

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Quantitative Evaluation of e‑Banking Web Sites: an Empirical Study of Spanish Banks  pp73‑82

Francisco Javier Miranda, Rosa Cortés, Cristina Barriuso

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An Interactive and Iterative Evaluation Approach for Creating Collaborative Learning Environments  pp83‑92

Anita Mirijamdotter, Mary M. Somerville, Marita Holst

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Does ROI Matter? Insights into the True Business Value of IT  pp93‑104

A J G Silvius

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