The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 8 Issue 1 / Jan 2005  pp1‑80

Editor: Dan Remenyi

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Modelling Risks in ISIT Projects through Causal and Cognitive Mapping  pp1‑10

Abdullah J. Al-Shehab, Robert T. Hughes, Graham Winstanley

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Empirical Study on Knowledge Based Systems  pp11‑20

Gabriela Avram

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Knowledge‑based systems (KBSs) implement the heuristic human reasoning through specific techniques, procedures and mechanisms, in order to solve problems that do not have a traditional algorithmic solution. Research on this topic is being done in numerous organisations all over the world, from higher education laboratories to research institutes and software development organisations. A first research project, aimed at gathering information about the State‑of‑the‑Practice in building knowledge‑ based systems with practical applications, needed a preliminary study to ascertain if KBSs still exist today as a research topic, or the interest in them actually faded. The study was also required for finding organisations currently building KBSs for different domains. The project's aim was to catalogue the software andor knowledge engineering methods employed by the listed organisations, in order to draw a comprehensive image (State‑of‑the‑ Practice) of the field. The current paper contains the results of this preliminary study only. A second research project re‑used the results of the preliminary study, focusing on the study of KBSs' successful implementations as a basis for building a method that would allow practitioners to choose the most appropriate KM tools for each organisation's specific problems and situations. A trigger for this second project was the interest in studying the causes of KBSs rejection by the end‑users. An attempt to map the identified applications of KBSs to different phases of knowledge management lifecycle is also presented. 


Keywords: knowledge-based systems, taxonomy, success, failure, knowledge management tools


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When Paradigms Shift: IT Evaluation in a Brave New World  pp21‑30

Frank Bannister

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Seven Ways to get Your Favoured IT Project Accepted — Politics in IT Evaluation  pp31‑40

Egon Berghout, Menno Nijland, Kevin Grant

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Internet Banking in Brazil: Evaluation of Functionality, Reliability and Usability  pp41‑50

Eduardo Diniz, Roseli Morena Porto, Tomi Adachi

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Exception‑Based Approach for Information Systems Evaluation: The Method and its Benefits to Information Systems Management  pp51‑60

Heikki Saastamoinen

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Peer Assessment: A Complementary Instrument to Recognise Individual Contributions in IS Student Group Projects  pp61‑70

Elsje Scott, Nata van der Merwe, Derek Smith

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Performance Evaluation of e‑Business in Australia  pp71‑80

Mohini Singh, John Byrne

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