The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 7 Issue 1 / Sep 2004  pp1‑66

Editor: Dan Remenyi

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Measuring the Performance of the IT Function in the UK Health Service Using a Balanced Scorecard Approach  pp1‑10

Maurice Atkinson

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Evaluating the Benefits of Regional Electronic Marketplaces: Assessing the Quality of the REM Success Model  pp11‑20

Denise E Gengatharen, Craig Standing

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Questionnaire Based Usability Evaluation of Hospital Information Systems  pp21‑30

Kai-Christoph Hamborg, Brigitte Vehse, Hans-Bernd Bludau

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Developing an Evaluation Instrument for e‑Commerce Web Sites from the First‑Time Buyer's Viewpoint  pp31‑42

Wei-Hsi Hung, Robert J McQueen

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The Evaluation of Software Quality Factors in Very Large Information Systems  pp43‑48

Souheil Khaddaj, G Horgan

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The Impact of IT investment in RSA e‑Commerce SME Organisations!  pp49‑56

Sam Lubbe

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This article considers the possibility of a link between organisational performance and information technology (IT) investment intensity in SME organisations practising e‑Commerce for the period 20012002. The answers to the research questions note that in top performing organisations; (i) IT costs as proportions of operating costs were higher; (ii) IT costs as a proportion of turnover was lower, than in weak performing organisations; and (iii) that a positive correlation exists between the Computerisation Index (CI) and the Operating Costs ratio. The investigation also reveals that Chief Executive Officers (CEO)'s expect additional output while planning e‑Commerce operations and keeping IT budgets constant. Evidence is presented that company performance is linked to the level of IT investment intensity in the sample of organisations investigated, even though more output was expected from the IT department. 


Keywords: Digital Commerce, e-Commerce, Framework, IT Investment


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A Chronic Wound Healing Information Technology System: Design, Testing, and Evaluation in Clinic  pp57‑66

Antonio Sánchez

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