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Abstract
A number of regional Internet electronic marketplaces (REMs) have failed or are floundering, partly due to the lack of proper evaluation of their costs and benefits. This paper uses a conceptual REM Success Model to examine the costs and benefits of a REM in Western Australia. The model has been derived from an extension to the Updated DeLone & McClean IS Success Model. The findings from the case study indicate that the REM Success Model, which includes cognisance of SME‑profile and motivation of the market maker, allows up‑front identification of the costs and benefits to all stakeholders.
Keywords: E-Commerce, Regional Electronic Marketplaces, Small and Medium Enterprises, SMEs, Evaluation of Benefits, REM Success Model
