The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 23 Issue 1 / Feb 2020  pp1‑167

Editor: Prof Shaun Pather

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Evaluating Factors Affecting User Satisfaction in University Enterprise Content Management (ECM) Systems  pp1‑16

Daha Tijjani Abdurrahaman, Acheampong Owusu, Akeem Soladoye Bakare

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Cultural Influence on e‑Government Development  pp17‑33

Sushant Kumar, Kuldeep Baishya, Pradip H Sadarangani, Harsh V Samalia

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Sandbox Environments in an ERP System Context: Examining User Attitude and Satisfaction  pp34‑44

Tim Klaus, Chuleeporn Changchit

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Big Data Analytics Usage and Business Performance: Integrating the Technology Acceptance Model (TAM) and Task Technology Fit (TTF) Model  pp45‑64

Hemlata Gangwar

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O2O Adoption Benefits: A Managerial Perspective of Customer Benefits  pp65‑78

Jiwat Ram, Ashokkumar Manoharan, Siyao Sun

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Factors Influencing Online Game‑Based Learning Effectiveness  pp79‑95

Segomotso Mosiane, Irwin Brown

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Augmenting the Business Intelligence Lifecycle Model with Usability: Using eye‑Tracking to Discover the why of Usability Problems  pp96‑111

T.R. Beelders, J.E. Kotzé

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The Impact of IT‑Business Alignment on SME Performance: The Mediating Effects of Strategic Collaboration, Coordination, and Responsiveness  pp112‑125

Rui Bi

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The Relationship Between Strategic Information Systems Planning (SISP) and Facilitators to Achieve Successful Business Outcomes in South Korean Organizations  pp126‑149

Jungho Yang, Nelson K. Y. Leung, Bill Young

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Strategic Information Systems Planning (SISP) is an important process in the implementation and use of IT systems in today’s dynamic and increasingly digitalized organizations. However, SISP is not a straightforward task, it is a process that covers simultaneous multiple planning issues often in changing environmental and organizational climates. Although SISP has been widely studied, and evaluating the SISP process has matured, theory on SISP facilitators that enable successful outcomes remain sparse. The main objective of this paper is to explore such facilitators and to investigate their relationship and contribution in achieving SISP success. By postal surveying a random sample of managers with SISP experience in South Korean organizations, we modeled the relationship between facilitators of SISP and their outcomes. The study used Structural Equation Modelling to analyze and validate its findings. This study suggests that facilitators positively affect successful SISP through business and IT alignment. It also demonstrates that effective SISP has a positive effect on organizational outcomes by ensuring organizational capabilities and IT infrastructure flexibility. The findings of this study expounding the role of facilitators adds to the theory of SISP and provides a guide to planners and managers responsible for information systems. 


Keywords: Strategic information systems planning, SISP, business and IT alignment, organizational capabilities, IT infrastructure flexibility


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Information Systems Values: A Study of the Intranet in Three French Higher Education Institutions  pp150‑167

Philippe Cohard

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