The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 23 Issue 1 / Feb 2020  pp1‑167

Editor: Prof Shaun Pather

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Evaluating Factors Affecting User Satisfaction in University Enterprise Content Management (ECM) Systems  pp1‑16

Daha Tijjani Abdurrahaman, Acheampong Owusu, Akeem Soladoye Bakare

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Cultural Influence on e‑Government Development  pp17‑33

Sushant Kumar, Kuldeep Baishya, Pradip H Sadarangani, Harsh V Samalia

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Sandbox Environments in an ERP System Context: Examining User Attitude and Satisfaction  pp34‑44

Tim Klaus, Chuleeporn Changchit

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Big Data Analytics Usage and Business Performance: Integrating the Technology Acceptance Model (TAM) and Task Technology Fit (TTF) Model  pp45‑64

Hemlata Gangwar

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O2O Adoption Benefits: A Managerial Perspective of Customer Benefits  pp65‑78

Jiwat Ram, Ashokkumar Manoharan, Siyao Sun

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Factors Influencing Online Game‑Based Learning Effectiveness  pp79‑95

Segomotso Mosiane, Irwin Brown

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Augmenting the Business Intelligence Lifecycle Model with Usability: Using eye‑Tracking to Discover the why of Usability Problems  pp96‑111

T.R. Beelders, J.E. Kotzé

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The Impact of IT‑Business Alignment on SME Performance: The Mediating Effects of Strategic Collaboration, Coordination, and Responsiveness  pp112‑125

Rui Bi

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The alignment between information technology (IT) and business strategy is regarded as an ongoing issue for information systems (IS) researchers and practitioners. Although prior studies suggest the enabling role of IT‑business alignment on firm performance, our understanding of the processes through which such gains are achieved in the small‑to‑medium enterprise (SME) context still remains unclear. Moreover, there is limited research exporing how SMEs employ the alignment between IT and business strategy to work closely with their business partners in order to achieve business competences. In order to address these research gaps, this study investigates whether and how IT‑business alignment enables SMEs to achieve performance goals through developing strategic business activities effectively and efficiently. Using structural equation modelling analyses of survey responses collected from 211 Australian high growth SMEs, we find positive, significant, and impactful linkages between IT‑business alignment, strategic collaboration, coordination, responsiveness, and SME performance. The results also show that strategic collaboration, coordination, and responsiveness fully mediate the relationship between IT‑business alignment and SME performance. This study contributes to the IS research by providing empirically‑supported explanations for the critical role of IT‑business alignment in SME success. More significantly, through investigating the effect of IT‑business alignment at the inter‑mediate business process level, this research provides new insights to understand the underlying influential mechanisms of IT‑business alignment in the SME context. These findings have important implications for SME business managers. 


Keywords: IT-business Alignment, Strategic Collaboration, Coordination, Responsiveness, SME Performance


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The Relationship Between Strategic Information Systems Planning (SISP) and Facilitators to Achieve Successful Business Outcomes in South Korean Organizations  pp126‑149

Jungho Yang, Nelson K. Y. Leung, Bill Young

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Information Systems Values: A Study of the Intranet in Three French Higher Education Institutions  pp150‑167

Philippe Cohard

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