The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 22 Issue 2 / Nov 2019  pp67‑127

Editor: Prof Shaun Pather

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A Sustainability‑Based Multi‑Criteria Decision Approach for Information Systems Project Selection  pp67‑77

Sophia Xiaoxia Duan

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Exploring the Factors Influencing e‑Government use: Empirical Evidence from Zimbabwe  pp78‑91

Willard Munyoka

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Net Impacts in Front Office IS: a First Operationalization of Delone and McLean Model in the Banking Sector  pp92‑112

Sylvie Michel, Aurélia Michaud-Trévinal, François Cocula

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A Structural Equation Model for the Evaluation of the Switching Costs of Information Communication Technology in SMEs  pp113‑127

Edzai Kademeteme, Hossana Twinomurinzi

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Abstract

Most evaluation methods for purchasing newer and enticing information and communication technology (ICT) in organisations are based on financial models, or are premised on the presumption that the new ICT is not replacing an existing ICT. However, the availability and constant proliferation of more powerful and functional ICT in most organisations today means that the models may need to recognise already existing ICTs in use. There is therefore a need for such a tool that can assist decision makers, particularly in Small to Medium Enterprises (SMEs). Using the Information Systems Success Model as the base model, the study developed a conceptual framework using financial and non‑financial models. Data collected from 222 SME owners using an online survey was analysed using Structural Equation Modelling (SEM). The key findings suggest that the psychological views of SME owners and the performance of the existing ICTs are important in the evaluation of existing ICTs. The study found that some features of the existing ICTs and SME surroundings do not matter, but the contentment of the SME owner with the existing ICTs does. This study is expected to assist SME owners with the creation of a handy tool to evaluate existing ICTs before considering newer enticing ICTs. The study recommends that SME owners should not base their decisions to continue using the existing ICTs on their personal experiences only. Future research, however, should consider other factors which may be relevant in the evaluation of existing ICTs. 

 

Keywords: Information and Communication Technology, evaluation, Small to medium enterprises, information system, financial models, Structural Equation Modelling, adoption, decision making, decision maker

 

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