The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 21 Issue 2 / Nov 2018  pp63‑168

Editor: Prof Shaun Pather

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Considerations for the Adoption of Cloud‑based Big Data Analytics in Small Business Enterprises  pp63‑79

Ajimoko Olufemi

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Acceptance of Open Learning Resources: Perspectives of Higher Education Students in India  pp80‑93

Jyotsna Singh, Prabin Kumar Panigrahi

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Social Commerce and Innovative Business Engagements: An Empirical Investigation  pp94‑108

Jiwat Ram, Siqi Liu

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A Mixed Method Approach to investigate the Antecedents of Software Quality and Information Systems Success in Canadian Software Development Firms  pp109‑130

Delroy A. Chevers

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Does Social Media Enhance Firm Value? Evidence from Turkish Firms Using Three Social Media Metrics  pp131‑142

Ali Uyar, Ender Boyar, Cemil Kuzey

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An Evaluation Model of User Satisfaction with Enterprise Resource Planning Systems  pp143‑157

Sonia Mekadmi, Rim Louati

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Abstract

Over the past decade, organizations have made important investments in enterprise resource planning (ERP) systems. However, despite huge investments, many ERP projects failed to achieve corporate goals and led companies to financial difficulties. Accordingly, an appropriate choice of method for ERP success evaluation is much needed. Assessing post‑implementation success of ERP systems from the perspective of individual users is crucial because underachievement of the implemented ERP systems may be due in part to underutilization of the systems by the users. User satisfaction is regarded as being one of the most important constructs to evaluate the success of an ERP system from a user perspective. Many conceptualizations are proposed in the literature to measure this construct. From these, the End User Computing Satisfaction (EUCS) instrument developed by Doll & Torkzadeh (1988) seems to be the most appropriate regarding the unique context of ERP systems. Many reported ERP failures and the lack in agreement as to the way to evaluate their contribution to enterprise performance, have led us to conduct an empirical investigation of user satisfaction with several ERP systems. Empirical data was collected using a survey questionnaire which was distributed to ERP users working in four large Tunisian industrial groups. A total of 174 responses were collected and analyzed using structural equation modeling. This study offers a new conceptualisation of ERP user satisfaction. We identify two underlying components of satisfaction: satisfaction with ERP technological features and satisfaction with its content. The findings of this study are useful to IT managers and directors by helping them to evaluate the key components of ERP user satisfaction and then to choose the appropriate ERP for their organization, and also to act separately on one or both of these two components to improve overall satisfaction. Managers should consider, on the one hand, the intrinsic attributes of the system such as user‑friendly interface, easy to use features and presentation quality of the screen and, on the other hand, the quality of information content and its fit with the task supported. 

 

Keywords: User satisfaction, ERP, system quality, information quality, measurement instrument, Structural Equation Modeling

 

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The Impact of Social Media Sites on the Effectiveness of Consumer Buying Behavior for Electronics Goods ‑ A Study in India  pp158‑166

Kirti Arekar, Rinku Jain, Surender Kumar, Shalaka K. Ayarekar

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EJISE Editorial for Volume 21 Issue 2 2018  pp167‑168

Shaun Pather

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