The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 20 Issue 1 / Jul 2017  pp1‑58

Editor: Shaun Pather

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EJISE Editorial for Volume 20 Issue 1 2017  pp1‑2

Shaun Pather

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Use of Satisfaction‑Satisfaction Matrix (SSM) to Evaluate Japanese E‑Government Services  pp3‑10

Wong Meng Seng, Hideki Nishimoto, Yasuyuki Nishigaki, Stephen Jackson

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Factors that Influence End‑Users’ Adoption of Smart Government Services in the UAE: A Conceptual Framework  pp11‑23

Nasser A. Saif Almuraqab, Sajjad M. Jasimuddin

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As mobile government (m‑government) services are a new field, there is limited research that identifies the factors that affect the acceptance of smart government (mobile‑application‑based) services. This study intends to explore the factors that seem to improve end‑users’ acceptance of mobile government services. Mobile technologies are one of the pillars of a smart city. Mobile technologies have huge potential to become one of governments’ most effective and efficient tools in offering their services to the public. However, the technologies that are available for use are not fully welcomed by end‑users. The key problem associated with the high failure rate of e‑government projects is the lack of awareness of the potential factors that may help citizens adopt m‑government services. By reviewing the existing work, this paper proposes a framework, as an extension of Davis’s technology acceptance model (1989), to address the factors that influence user acceptance of smart government services in the UAE and thereby guide the successful implementation of smart government. The literature reviewed led to ten propositions that present the main elements in ensuring end‑users’ adoption of smart government in the UAE. A framework is developed to highlight the key factors that influence the successful implementation of smart government services. The paper will help in understanding the key issues surrounding mobile applications that may support the successful operation of m‑government. 


Keywords: e-government, m-government, smart government, technology acceptance model, UAE.


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Toward an Understanding of Business Intelligence Systems Success: A South African Study  pp24‑38

Taurayi Mudzana, Manoj Maharaj

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A Psychological Framework to Enable Effective Cognitive Processing in the Design of Emergency Management Information Systems  pp39‑54

Christina M. Steiner, Alexander Nussbaumer, Karen Neville, Dietrich Albert

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Designers are from Mars, Physicians are from Venus: challenges on integrating HCI and IS perspectives into Healthcare  pp55‑58

Guido Giunti

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