The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 19 Issue 3 / Dec 2016  pp135‑212

Editor: Shaun Pather

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EJISE Editorial for Volume 19 Issue 3 2016  pp135‑136

Shaun Pather

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Towards a Theory of Multi‑Channel Banking Adoption amongst Consumers  pp137‑157

Kunal Patel, Irwin Brown

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Evaluation of the Information Systems Research Framework: Empirical Evidence from a Design Science Research Project  pp158‑168

Stefan Cronholm, Hannes Göbel

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The overlapping nature of Business Analysis and Business Architecture: what we need to know  pp169‑179

Tiko Iyamu, Monica Nehemia-Maletzky, Irja Shaanika

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What won’t Google users switch to Bing? Understanding factors that promote and barriers that prevent software users from switching  pp180‑196

Dr. Adarsh Kumar Kakar

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Trust and e‑government acceptance: The case of Tunisian on‑line tax filing  pp197‑212

Majdi Mellouli, Omar Bentahar, Marc Bidan

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Abstract: Public services are an interesting area for the application of ICT which helps to improve both the performance of government services and the modernization of administrative operations. The current study focuses on the determinants of companies’ acceptance of electronic public services : the case of on‑line tax filing in Tunisia.To identify these determinants, we conducted an investigation in 190 Tunisian companies using the on‑line tax filing system. The results of the quantitative analysis confirm the hypothesis that links trust, technical and individual determinants to the intention to use the on‑line tax filing system. Trust determinants are the factors that most affect the intention to use the on‑line tax filing system. The findings provide several important implications for e‑government research and practice in Tunisia. The model developed here can be applied in other similar e‑government projects to test users’ intention to accept the system and therefore enhance its success. This research also has limitations which can be addressed in future research. 


Keywords: Keywords: e-government, on-line tax filing, acceptance factors, personal innovativeness, computer self-efficacy, online trust, system quality, information system.


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