The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 19 Issue 2, ECIME 2015 / May 2016  pp83‑134

Editor: Elias Pimenidis

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Editorial for Volume 19 issue 2 ECIME 2015  pp83‑84

Elias Pimenidis

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A Citizen Benefit Perspective of Municipal Enterprise Resource Planning Systems  pp85‑98

Takauya Chandiwana, Shaun Pather

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Impact of IS/IT Investments on Firm Performance: Does Stakeholder Orientation Matter?  pp99‑111

António Guerreiro

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Implementing Business Analytics within the Supply Chain: Success and Fault Factors  pp112‑120

Douglas Hawley

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A Cross‑Cultural Study on e‑Government Services Delivery  pp121‑134

Ngoc Anh Nguyen

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Abstract: Considering e‑Government services provision as one of the top priorities in the national agenda, governments worldwide have allocated resources into online applications development. However, despite of huge resource investments, the adoption rat e of e‑government initiatives over the world is far from expectations. By the year 2014, a large number of UN member states remain in the bottom third of the Online Service Index (OSI). There⠒s still a huge difference in OSI between countries sharing similar national income and telecommunication infrastructure levels. These evidences suggest that apart from technical aspects, non‑technical aspect such as social and organizational factors as well as the heterogeneity between countries such as national culture should be taken into consideration when implementing e‑government. Given the challenges discussed above, questions have been raised concerning what determinant might influence to the discriminant in e‑service provision among countries. Most of pre vious studies found in the literature either utilized primary data in which the results was constrained to a specific case study, or employed secondary data sources which can be criticized for lacking of explanatory power due to omitting important factors . In order to bridging this gap, this paper employs Technology ⠍ Organization ⠍ Environment (TOE) framework cooperatively with Hofstede⠒s national culture dimensions to provide a comprehensive insight about e‑service adoption process. For validati ng above hypotheses, this study utilizes secondary data from different sources: the culture dimension scores from Hofstede et al. (2010)⠒s survey; the World Economic Forum (WEF)⠒s Global Information Technology Report; and the IAC‑Waseda E‑governme nt Ranking. Different methods were used to analyze data sample. The result suggests that management optimization process, government IT leadership, ICT legislation framework and national culture have influences to the e‑service provision. The development pattern of online service is different across countr 


Keywords: Keywords: e-service, TOE, national culture, cross-cultural, Hofstede, e-government service


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