The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 18 Issue 2, The special issue from ECIME 2014 / Sep 2015  pp93‑210

Editor: Jan Devos

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Towards a Theoretical Foundation of IT Governance … The COBIT 5 case  pp93‑95

Jan Devos, Kevin Van de Ginste

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Towards a Theoretical Foundation of IT Governance … The COBIT 5 case  pp96‑104

Jan Devos, Kevin Van de Ginste

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Benefits, Justification and Implementation Planning of Real‑Time Business Intelligence Systems  pp105‑119

Kiril Dobrev, Mike Hart

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Abstract: While traditional Business Intelligence (BI) environments have for some time assisted organizations with their information requirements, they have become increasingly incompatible with the pressures of current business environments. They are g eared towards analysis of historical information, and limited in their ability to close the latency gap between information and action. This has encouraged a movement towards real‑time BI (RTBI) systems. Although these overcome latency aspects of tradit ional BI, and offer many value‑adding benefits to organizations, their implementation has been hampered by technological complexities, and has required changes to the business environment, and high costs to put them in place. Justification of such IT inve stments remains a problem as they provide many intangible benefits incompatible with traditional (financial) IT benefits measurement models. For these reasons, the research set out to investigate and understand the technological components and organizat ional changes surrounding RTBI implementation. To further facilitate justification, application areas and benefits of RTBI were also explored. Data was collected through semi‑structured in‑depth interviews in organizations across several industries that h ad implemented or were implementing RTBI systems. A qualitative thematic analysis was then used to investigate the issues further. The study confirmed that RTBI is likely to require major changes to technical architecture, which may involve acquisition of new tools and technologies. Several issues at the organisational level also need to be addressed, and the research uncovered a wide range of practical RTBI applications and analytics applied across industries; process intelligence was found to play a fun damental role in many of these. The study reveals that RTBI can offer significant and measurable improvements, help organizations remain competitive, and in the long run, drive strategic business objectives from a grass roots level. To assist organisation s to take advantage of this, a roadmap for RTBI justification and implementation planning is suggested. 


Keywords: Keywords: business intelligence, real-time BI, BI maturity, analytics, process intelligence, operational BI, justification


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Organizational Learning and ERP Systems in the post‑implementation phase: Where do we Stand? A Literature Review  pp120‑129

Gunilla Myreteg

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Critical Organizational Challenges in Delivering Business Value from IT: In Search of Hybrid IT Value Models  pp130‑146

Nazareth Nicolian, Christine Welch, Martin Read, Martyn Roberts

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Bridging Operational, Strategic and Project Management Information Systems for Tactical Management Information Provision  pp147‑159

Renata Petrevska Nechkoska, Geert Poels, Gjorgji Manceski

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Intelligent Models and Systems in Spatial Marketing Research  pp160‑172

Elena Serova, Mikhail Krichevsky

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Antecedents of Green IT Adoption in South African Higher Education Institutions  pp173‑187

Shaun Thomson, Jean-Paul van Belle

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Digital Archiving, Green IT and Environment. Deleting Data to Manage Critical Effects of the Data Deluge  pp188‑199

Geert-Jan van Bussel, Nikki Smit, John van de Pas

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Privacy Lost ‑ and Found? The information value chain as a model to meet citizens concerns  pp200‑210

John van de Pas, Geert-Jan van Bussel

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