The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 16 Issue 2 / Sep 2013  pp86‑161

Editor: Shaun Pather

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000‑ Editorial to Volume 16 Issue 2 of EJISE coming soon.pdf  pp86‑87

Shaun Pather

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Bases of Intra‑Organizational Power: An Analysis of the Information Technology Department  pp88‑102

Andrew J. Setterstrom, J. Michael Pearson

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The effects of ERP‑implementations on the non‑financial performance of small and medium‑sized enterprises in the Netherlands  pp103‑115

Ivo De Loo, Jan Bots, Edwin Louwrink, Dave Meeuwsen, Pauline van Moorsel, Chantal Rozel

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Abstract: In this paper we try to assess the impact of ERP‑implementations on the development of non‑financial organizational performance, as described by Shang and Seddon (2002) and Eckartz et al. (2009). We assess this impact for Dutch small and med ium‑sized enterprises, using a small but unique dataset. Several aspects of the performance of organizations are compared before and after the introduction of an ERP‑system, taking into account a three‑year period, and controlling for several influential factors (like organizational size, financial health and sectoral differences). We conclude that by and large, organizational performance increased significantly more for organizations that implemented an ERP‑system in the last three years than for organ izations that did not implement such a system. We also conclude that organizations that implemented an ERP‑system at most three years ago did not have significantly lower non‑financial performance than organizations that did not implement such a system. A dditional analyses suggest that we would oversell our results if we would claim that ERP‑systems are the main or sole source of the effects found. Nevertheless, although limited to Dutch SMEs, our results contradict some of the views expressed in the ERP‑ literature. 


Keywords: : ERP systems, organizational performance, organizational benefits, non-financial performance, SME, surveys


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A Delphi Examination of Inhibitors of The Effective use of Process Industry Enterprise Resource Planning (Erp) Systems: A Case Study of New Zealands Process Industry  pp116‑133

Chidi Gerard Ononiwu

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The Usage and Impact of Broadband: A South African Household analysis  pp134‑147

Lisa F Seymour, Mogen Naidoo

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Usability Evaluation of a Medium‑sized ERP System in Higher Education  pp148‑161

Brenda Scholtz, André Calitz, Charmain Cilliers

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