The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 16 Issue 1, ECIME 2012 / Jun 2013  pp1‑84

Editor: Dr. David Sammon, Dr. Tadhg Nagle

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Editorial of the ECIME 2012 Special Issue of EJISE  pp1‑2

Dr. David Sammon, Dr. Tadhg Nagle

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IT Risk Management: A Capability Maturity Model Perspective  pp3‑13

Val Hooper anMarian Carcaryd Tarika Kalidas

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Do IS consultants enhance IS competences in SMEs?  pp14‑25

Adrian Bradshaw, Paul Cragg, Venkat Pulakanam

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Exploring the Alignment of Organisational Goals with KM: Cases in Four Irish Software SMEs  pp26‑37

Ciara Heavin, Frederic Adam

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Abstract: In the anticipation of the knowledge economy and the organisational pursuit of knowing what we know modern organisations have endeavoured to achieve varying levels of KM. It has typically been larger organisations that have possessed the econ omies of scale i.e. the financial resources to pursue this strategy, where they perceive they will lose their market share if they do not follow the trend. Smaller organisations have not had the same luxury. Ironically however, it is smaller organisations that have successfully managed knowledge for centuries. However there remains an absence of empirical evidence that highlights how SMEs operationalise their approach to KM, particularly in the high‑technology sectors. In view of the current financial ins tability, never has it been more important to focus on the knowledge capabilities of software SMEs where managing organisational knowledge is essential to the continued success of an SME. Pursuing a qualitative analysis approach using multiple case studie s in four Irish software SMEs, this study identifies sources of knowledge and occurrences of knowledge activities (KAs) as a means of understanding the firms approach to knowledge management (KM) and how this may be closely aligned to the organisatio ns greater strategic objectives thus providing them with greater flexibility to deal with environmental uncertainty. At the level of the cases, it was evident that software SMEs leverage KAs to serve their knowledge transfer needs. Unexpectedly, the find ings from this study indicate that these software SMEs were not good at knowledge creation activity. This may be attributed to the nature of the SME where a small number of key players i.e. founder/manager/head of development assumed responsibility for th is type of activity. Fundamentally, these software SMEs choose to leverage knowledge and KAs in order to serve the greater needs of the firm such as the need to develop a new software product, improve their customer relationships or ensure their position as an important cog in a larger organisation.  


Keywords: Keywords: knowledge, knowledge management, KM, small and medium sized enterprises, SMEs, knowledge activity, KA, software, alignment and KM capabilities


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Information System Evaluation through an Emergence Lens  pp38‑47

Olgerta Tona, Sven A. Carlsson

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A novel approach to challenging consensus in evaluations: The Agitation Workshop  pp48‑58

John McAvoy, Tadhg Nagle, David Sammon

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Evaluation of a Collaborative Learning Environment on a Facebook Forum  pp59‑73

M.R. (Ruth) de Villiers, Marco Cobus Pretorius

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The Role of Agent Based Modelling in the Design of Management Decision Processes  pp74‑84

Elena Serova

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