The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
For general enquiries email
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop
Journal Issue
Volume 12 Issue 2 / Dec 2009  pp129‑198

Editor: Shaun Pather

Download PDF (free)

The Influence of net Benefits on Collective, Innovative, Configural System use: a Case Study of Small‑to‑Medium Enterprises  pp129‑140

Carla Wilkin

Look inside Download PDF (free)


In today's business world, Small‑to‑Medium enterprises (SMEs) increasingly join their larger counterparts in regarding use of Information Technology (IT) and Information Systems (IS) as fundamental to business operations. For SMEs, investment in packaged software that has not been customized to individual enterprise needs, allows ready access to much of the IT function enjoyed by their larger counterparts. However, given these systems are not exclusively tailored to the enterprise and further given the collective nature of the work‑place in these enterprises, the likelihood increases for work‑arounds and unexpected usage to occur to manage enterprise needs. Studies that explore system use typically focus on individual use. Using an interpretive case study approach, this study considers users of a common system in individually owned SMEs to explore evidence of collective, innovative, configural (CIC) use, the causes of this and its impact on fellow workers. Results provide insight into the role of systems as dynamic business tools and show that despite impacts on financial and operational reporting, CIC use occurs for reasons of operational efficiency and also out of frustration with system functionality. This provides some insight into attitudes concerning Use and Net Benefits in the IS Success Model, which in turn informs system evolution. 


Keywords: collective use, work-arounds, innovative use, configural use, small-to-medium enterprises, net benefits


Share |
An Evaluation of the Theory of Planned Behaviour in Consumer Acceptance of Online Video and Television Services  pp141‑150

Yann Truong

Look inside Download PDF (free)

Is a Multi‑Criteria Evaluation Tool Reserved for Experts?  pp151‑162

C. Sanga, I. M Venter

Look inside Download PDF (free)

Evaluating the Performance of Electronic Marketplaces: an Exploration of the Ownership Impact  pp163‑174

Philip O' Reilly, Pat Finnegan

Look inside Download PDF (free)

The Dilution of Effort in Self‑Evaluating Development Teams: Agile Loafing  pp175‑186

John McAvoy, Tom Butler

Look inside Download PDF (free)

ICT Evaluation in the Irish Higher Education Sector  pp187‑198

Marian Carcary

Look inside Download PDF (free)