The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
For general enquiries email
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop
Journal Issue
Volume 11 Issue 2 / Jun 2008  pp51‑108

Editor: Dan Remenyi

Download PDF (free)

ERP and Functional Fit: How Integrated Systems Fail to Provide Improved Control  pp51‑60

Fergal Carton, Frédéric Adam

Look inside Download PDF (free)

A Public Value Evaluation of e‑Government Policies  pp61‑72

Walter Castelnovo, Massimo Simonetta

Look inside Download PDF (free)

Outsourced Information Systems Failures in SMEs: a Multiple Case Study  pp73‑82

Jan Devos, Hendrik Van Landeghem, Dirk Deschoolmeester

Look inside Download PDF (free)

Towards an Integrated Approach to Benefits Realisation Management — Reflections from the Development of a Clinical Trials Support System  pp83‑90

Neil Doherty, Nilesh Dudhal, Crispin Coombs, Ron Summers, Hiten Vyas, Mark Hepworth, Elisabeth Kettle

Look inside Download PDF (free)


The aim of our research project, described in this paper, was to develop a purpose‑built clinical trials support system [CTSS], which would be sufficiently comprehensive, integrated and flexible, so as to support the vast majority of research studies that were to be managed and conducted by one UK‑based health authority. Whilst at the start of this project, it was reasonably clear what major clinical activities the system would need to be able to support, it was less clear what benefits the system should be expected to deliver, nor how these benefits were related to specific aspects of the system's functionality. Moreover, whilst it was recognised that the introduction of the CTSS would engender fairly significant organisational changes, it was less easy to articulate the nature of the changes, nor how they might ultimately relate to the realisation of benefits. Consequently, it was agreed at the project's outset that an explicit benefits' realisation approach should be integrated into the system's development activity. The aims of this paper are threefold: 1] to describe the CTSS project, paying particular attention to why it justified the inclusion of a benefits realisation approach; 2] to provide a description of, and justification for, the benefits management approach adopted; 3] to provide a provisional assessment of the effectiveness of this approach. In addressing these objectives, it was envisaged that our paper would make an important contribution to the literature by providing one of the few first‑hand accounts of the conduct of benefits' management practices, and certainly the first in the context of clinical trials support systems. Moreover, the paper provides new insights into the integration of benefits realisation and structured development tools and practices: we describe how the benefits dependency network has been successfully related to use case diagrams. 


Keywords: Benefits realisation, Software development, Clinical trials, NHS


Share |
ICT Adoption and Use in UK SMEs: a Failure of Initiatives?  pp91‑96

G. Harindranath, R. Dyerson, D. Barnes

Look inside Download PDF (free)

Interpretative IS Evaluation: Results and Uses  pp97‑108

Jenny Lagsten, Göran Goldkuhl

Look inside Download PDF (free)