The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Toward an Understanding of Business Intelligence Systems Success: A South African Study  pp24-38

Taurayi Mudzana, Manoj Maharaj

© Jul 2017 Volume 20 Issue 1, Editor: Shaun Pather, pp1 - 58

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This study investigates the success factors of business intelligence (BI) systems across three employment groups in South Africa. The three categories of employment groups are: top management, middle management, and operational staff. Based on a review of literature grounded on the DeLone and McLean model, a research model was proposed. This study hypothesized that information quality, system quality, service quality, user quality, user satisfaction, and individual impact are factors that might contribute to the success of BI systems among the different employment groups in South Africa. The proposed model was validated using responses taken from 211 BI users. The managerial implications of the findings are that differentiated BI implementation strategies aimed at specific employment groups might improve success rates, as opposed to a single broad‑brush strategy for all end users. The paper concludes by discussing the limitations of the study, which should be addressed in future research.


Keywords: business intelligence; information systems success; South Africa; DeLone and McLean


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Journal Issue

Volume 20 Issue 1 / Jul 2017  pp1‑58

Editor: Shaun Pather

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From July 2017 the Electronic Journal of IS Evaluation is moving to a continuous publishng model. This means that once a paper has completed the review process and the publishing fee has been received, it will proceed directly to production, and the time from submission to publication will be reduced.

A a reasult of this, Volume 20 Issue 1 will continue to have papers appended until the Editor decides to close the issue. An editorial will then be added here to complete the issue.


Keywords: E-Government, E-Government Benefits, Evaluation Models, Satisfaction-Satisfaction Matrix, e-government, m-government, smart government, technology acceptance model, UAE, business intelligence; information systems success; South Africa; DeLone and McLean, emergency management, information system, psychology, decision making, information processing, decision support, design principles, system design


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