The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

A Mixed Method Approach to investigate the Antecedents of Software Quality and Information Systems Success in Canadian Software Development Firms  pp109-130

Delroy A. Chevers

© Nov 2018 Volume 21 Issue 2, Editor: Prof Shaun Pather, pp63 - 168

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For years software developers globally have struggled in their attempts to deliver high quality software products. In an effort to overcome the problem, there is a widely held view that people, process maturity and technology are the main determinants of software quality and information systems (IS) success. The researcher conducted a survey in Canada among software developers, which confirmed the notion that people, process maturity and technology are determinants of software quality and also that software quality and user perception are determinants of information systems success. In an attempt to gain deeper insights, a series of interviews were conducted among Canadian developers to identify other contributing factors to software quality and information systems success. The interviews revealed that organization climate, user training and education, expectation management and technical support can influence the quality and success of the delivered software product. Such insights can enhance the competitiveness of these firms.


Keywords: Software quality, information systems success, organizational climate, process maturity, technical support, Canada


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