The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
For general enquiries email administrator@ejise.com
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop
 

Journal Article

Evaluation of a Collaborative Learning Environment on a Facebook Forum  pp59-73

M.R. (Ruth) de Villiers, Marco Cobus Pretorius

© Jun 2013 Volume 16 Issue 1, ECIME 2012, Editor: Dr. David Sammon and Dr. Tadhg Nagle, pp1 - 84

Look inside Download PDF (free)

Abstract

Abstract: An academic group and discussion forum were established on Facebook for a cohort of postgraduate students studying Concepts and Principles of eLearning. The Forum had a constructivist, student‑centric ethos, in which students initiated discuss ion topics, while the course leader and administrator facilitated. In previous research, content analysis was undertaken of the discussions, but the present study evaluates the collaborative learning environment on Facebook, investigating social relations hips, study‑related pursuits and the balance between them, as well as considering whether the Group could be viewed as a Web 2.0 application. A literature review shows how social networking by students, initially social, began to overlap with academia, l eading to groups and forums for academic purposes. In mixed‑methods research, qualitative analysis was done on free‑text data to extract themes from students reflective essays and from an exam question, while heuristic evaluation was conducted by expert evaluators, who analysed forum discourse in line with contemporary learning theory and considered the social culture of participation. Findings of the qualitative analysis and results of the heuristic evaluation of forum participation confirmed each other , indicating a good social climate and a conducive, well‑facilitated environment. Inter‑personal relationships were fostered between distance learners, and academic value arose from independent research, peer‑learning and social negotiation. Facebook serv ed well as an environment for collaborative learning, but did not provide a full Web 2.0 environment for the collaborative generation of artifacts or projects.

 

Keywords: Keywords: ELearning, Facebook group, heuristic evaluation, discussion forum, qualitative analysis, Web 2.0

 

Share |

Journal Article

O2O Adoption Benefits: A Managerial Perspective of Customer Benefits  pp65-78

Jiwat Ram, Ashokkumar Manoharan, Siyao Sun

© Feb 2020 Volume 23 Issue 1, Editor: Prof Shaun Pather, pp1 - 167

Look inside Download PDF (free)

Abstract

Online‑to‑offline (O2O) is a fast‑growing business innovation, pointing online customers to physical locations where they can more closely inspect – and purchase – their desired products, or can collect them after ordering online. However, the growth of O2O may be limited by the lack of reliable understanding of its benefits to customers. This study aims to remedy this lack of knowledge, by analyzing the transcripts of 24 semi‑structured interviews with managers. The study finds that O2O benefits customers in three main ways: (1) making more informed decisions, (2) receiving timely information on discounts and sales, leading to time and cost savings, and (3) having direct interaction opportunities with the business ‑ something which is not the case in a pure online business. Contrary to general understanding, the results show that offering discounts as a benefit to customers is an approach that is not necessarily applicable across‑the‑board, because in some industries the margins are too low to offer any discounts. Further work may be needed to examine the relevance of discount as a customer benefit proposition for adopting O2O. We also find that the time saving benefit to customers remains a contentious issue, as the availability of too much choice may lead to customers spending too much time investigating the product/service, thereby delaying their decisions and ultimately negating any benefits. The results contribute to e‑commerce literature in building the theoretical understanding of the perceived benefits of O2O for customers from a managerial perspective. The identification of O2O benefits for customers will also help in understanding the behaviors and intentions as well as perceived value of adoption and acceptance of newer forms of technological ‑oriented innovations such as O2O in general. Managers can use the results for business‑case development and strategizing benefits realization of adopting O2O. The results will help managers in creating tailored strategies to integrate features and functionalities in the software products used for O2O to ensure that identified benefits are provided to the customers, thus improving the chances of successful realization.

 

Keywords: Online-to-offline; Electronic commerce; Adoption; Benefits and value; Qualitative method

 

Share |

Journal Article

Design Science Approach to Build a Customer Satisfaction Theoretical Framework to Evaluate E‑Government Services  pp54-64

Wong Meng Seng

© Mar 2019 Volume 22 Issue 1, Editor: Prof Shaun Pather, pp1 - 66

Look inside Download PDF (free)

Abstract

Abstract: The vast majority of the literature on E‑Government evaluation tends to focus on benchmarking of e‑government around the world and performance measurements of customer satisfactions with the use of quantitative rather than qualitative measurements. In this paper, we seek to address this problem by introducing a design science approach to build a new qualitative theoretical framework, namely, return on investment (ROI) vs return on relationship (ROR), as an evaluation tool, to assess E‑Government services by classifying customer experiences into categories of customer satisfactions. Our results help government to identify strategic focus areas that need attentions and allocation of funds to improve customer satisfactions.

 

Keywords: Evaluation, design science, customer satisfaction, E-Government, theoretical framework, qualitative

 

Share |

Journal Issue

Volume 22 Issue 1 / Mar 2019  pp1‑66

Editor: Prof Shaun Pather

View Contents Download PDF (free)

Keywords: Mobility, BYOD, mobile computing, risk considerations, risk management, security, Sustainability Metrics, Impact Assessment Studies e-Governance, ERP, Enterprise Resource Planning, Evaluation, Context, Lifecycle, Interpretive, ERP, Enterprise Resource Planning, Evaluation, Context, Lifecycle, Interpretive, Online information services (OISs), Web 2.0, Peer-to-Peer, Online audience behaviour, Networking, Evaluation, design science, customer satisfaction, E-Government, theoretical framework, qualitative

 

Share |