The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Information Management and Evaluation is available here

linkedin-120 

twitter2-125 

fb_logo-125 

 

Journal Article

Multitasking: the Uncertain Impact of Technology on Knowledge Workers and Managers  pp1-12

Frank Bannister, Dan Remenyi

© Jan 2009 Volume 12 Issue 1, ECIME 2008, Editor: Dan Remenyi, pp1 - 118

Look inside Download PDF (free)

Abstract

While the productivity paradox has now been officially pronounced dead, the argument and the evidence for this assertion are both at a macroeconomic level. What has been less closely examined is the microeconomic impact of recent developments in ICT on the productivity of office and knowledge workers. There is an assumption, readily seen in many advertisements for mobile technology, that multi‑tasking, WiFi connected laptops, Blackberrys, smart phones and so on are good for business and make people more effective and productive. This may be true some of the time and there is some (albeit limited) research which supports claims that these technologies increase productivity. However there are also emerging concerns that, in certain environments, these technologies may actually reduce productivity in both the short and the long term. This paper examines this problem and research to date and proposes a framework for further investigation of this phenomenon.

 

Keywords: multitasking, multicommunication, productivity, effectiveness, efficiency, ICT evaluation

 

Share |