The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
For general enquiries email administrator@ejise.com
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Information Management and Evaluation is available here

linkedin-120 

twitter2-125 

fb_logo-125 

 

Journal Article

Designing a Process‑Oriented Framework for IT Performance Management Systems  pp211-220

Sertac Son, Tim Weitzel, Francois Laurent

© Jan 2006 Volume 8 Issue 3, ECITE 2005 Special, Editor: Dan Remenyi, pp143 - 230

Look inside Download PDF (free)

Abstract

This paper shows, which concepts and frameworks currently exist to measure the performance of the IT de‑partment and its delivered IS services. We discuss how a performance management system might be designed and im‑ plemented with the purpose to monitor and improve the IT function. A performance metrics catalogue has been elabo‑ rated to document and to enable a common understanding of the individual metrics. Finally, this paper provides lessons learned and some recommendations for further research in the area of IT performance management.

 

Keywords: Performance metrics, balanced scorecard, causality, performance manager, accounting

 

Share |

Journal Article

Information System Architecture Metrics: an Enterprise Engineering Evaluation Approach  pp91-122

André Vasconcelos, Pedro Sousa, José Tribolet

© Jan 2007 Volume 10 Issue 1, ECITE 2006 Special, Editor: Dan Remenyi, pp1 - 122

Look inside Download PDF (free)

Abstract

Although some important technological developments have been achieved during last decade, information systems still do not answer efficiently enough to the continuous demands that organisations are facing — causing a non‑ alignment between business and information technologies (IT) and therefore reducing organisation competitive abilities. This paper proposes sixteen metrics for the Information System Architecture (ISA) evaluation, supported in an ISA modelling framework. The major goal of the metrics proposed is to assist the architect previewing the impact of hisher ISA design choices on the non‑functional qualities of the Enterprise Information System (EIS), ensuring EIS better align with business needs. The metrics proposed are based on the research accomplished by other authors, from the knowledge in other more mature areas and on the authors experience on real world ISA evaluation projects. The metrics proposed are applied to an e‑government project in order to support the definition of a suitable ISA for a set of business and technological requirements.

 

Keywords: Information system architecture metrics, information system architecture evaluation, enterprise information system, ceo framework, e-government project evaluation

 

Share |

Journal Article

Does Social Media Enhance Firm Value? Evidence from Turkish Firms Using Three Social Media Metrics  pp131-142

Ali Uyar, Ender Boyar, Cemil Kuzey

© Nov 2018 Volume 21 Issue 2, Editor: Prof Shaun Pather, pp63 - 166

Look inside Download PDF (free)

Abstract

This study investigates the impact created upon firm value when social media, in an emerging market context. Social media enables communication with stakeholders in terms of financial and non‑financial achievements, as well as issues of organization at low cost, in a direct and timely manner; thus, the study draws attention to the new phenomenon of enhanced value to firms through the use of social media. The sample consists of Turkish corporations listed on the BIST 100 Index of Borsa Istanbul for the year 2014, utilizing three metrics regarding social media usage: establishment of a social media account, the breadth of social media engagement, and the depth of social media engagement. The results demonstrate that depth of social media engagement has a significant positive association with firm value; whereas social media account ownership per se, and breadth of social media engagement do not show a viable statistical relationship. These findings imply that if social media accounts are opened and icons for several social media are placed on corporate websites, which is presently a fad and fashion, a benefit may not necessarily accrue. However, strong engagement for corporate purposes will generate the desired results and benefits. Thus, the study provides implications and guidance for firms which are using social media currently or thinking of using it in the future.

 

Keywords: Social media, metrics, account, performance, firm value, Turkey

 

Share |

Journal Article

A Framework for the Evaluation of Business Models and its Empirical Validation  pp31-43

Jean-Paul Van Belle

© Apr 2006 Volume 9 Issue 1, Editor: Dan Remenyi, pp1 - 43

Look inside Download PDF (free)

Abstract

This article describes a proposal for a framework to evaluate and compare enterprise models. It suggests three major categories for grouping the model evaluation criteria: syntactic, semantic and pragmatic analysis. The paper draws on a wide literature to present a large selection of criteria and to operationalise their measurement by means of several possible metrics. As an empirical validation test, a selection of metrics for eight of the criteria has been calculated for fifteen large enterprise models. Their interpretation supports the usefulness and validity of the overall framework. Various attempts at deriving a composite overall quality score are discussed, but there is less confidence in the validity of this approach.

 

Keywords: Enterprise modelling, evaluation framework, system analysis metrics

 

Share |

Journal Article

IT Risk Management: A Capability Maturity Model Perspective  pp3-13

Val Hooper anMarian Carcaryd Tarika Kalidas

© Jun 2013 Volume 16 Issue 1, ECIME 2012, Editor: Dr. David Sammon and Dr. Tadhg Nagle, pp1 - 84

Look inside Download PDF (free)

Abstract

Abstract: Understanding the value derived from IT investments and IT enabled operational improvements is difficult, and has been a subject of research and debate among ICT practitioners and academics for many years. This is particularly so because innovat ive technological developments have supported transformative changes in organizational operational activities. Research continues to investigate approaches to not only understanding the value derived by IT but also to optimizing this value. One of the key aspects of optimizing IT‑driven value is the requirement to effectively manage risk. The continual evolution of the IT risk landscape requires effective Risk Management (RM) practices for all IT risk areas, such as, but not limited to security, investm ents, service contracts, data protection and information privacy. Effectively managing these risk areas pose specific concerns from the perspective of Chief Information Officers (CIOs) and Chief Risk Officers (CROs). Hence, significant considerations should be given to not only the processes involved in assessing, prioritizing, handling and monitoring these risks but also to ensuring the development of an appropriate risk culture and the establishment of effective RM governance structures, to support effective RM. This paper examines the maturity model/framework approach to improving an organizations IT capabilities, with specific reference to effectively managing IT‑related risks, and increasing value derived over time. A new IT Risk Management mat urity model is presented; this framework is part of the IT Capability Maturity Framework (IT CMF) which supports value‑driven IT management practices. It was developed by the Innovation Value Institute at the National University of Ireland Maynooth, fol lowing a design science and open innovation research approach. The IT CMF, consisting of 33 Critical Capabilities, focuses on maturing key activities of the IT organization. The Risk Management Critical Capability presented in this paper enables organizat ions to determine their IT RM maturity and identify key recommendations in specific areas to improve maturity overtime. Thereafter the paper presents an analysis of the maturity model approach to managing risk, to improving an organizations IT capabiliti es, and to deriving enterprise‑wide value from more mature IT practices.

 

Keywords: Keywords: IT risks, IT risk management, maturity model, IT CMF, critical capability, RM practices, outcomes and metrics

 

Share |

Journal Issue

Volume 8 Issue 3, ECITE 2005 Special / Nov 2005  pp143‑230

Editor: Dan Remenyi

View Contents Download PDF (free)

Keywords: IS integration, Mergers, Acquisitions, M&A, Success, IS evaluation, Evaluation framework, Web-based aptitude test, User acceptance, DART approach, IT value, Strategic value, Technology value, Strategy, Innovation, Failure-prone decision process, IS business value, IS evaluation project, Citizen-centric, Patient-oriented, XML web services, Healthcare management, Hub and spoke, Collaborative health, Evaluation, e-Prescription, Interdisciplinary research, Software process innovations, Organisation learning, Adoption, Individual learning styles, Computer capital, Complementary effects, Productivity, Software, Productive efficiency, Perfomance metrics, Balanced scorecard, Causality, Performance manager, Accounting, ERP implementation, IT investments, Business value, Investment quality

 

Share |

Journal Issue

Volume 9 Issue 2 / Nov 2006  pp45‑104

Editor: Dan Remenyi

View Contents Download PDF (free)

Editorial

Once again we have received an interesting range of research papers from authors around the world and furthermore they continue to represent a very wide range of thought with regards to the different applications of evaluation thinking for information and communication technology. It is clear that this field has not yet produced a clear consensus as to any particular methodology and I for one believe that this is what one might loosely call a “good thing”.

Six papers have been selected by our reviewers through the process or double‑blind peer review and this has produced six very interesting and yet different papers from authors in Sweden, Spain, The Netherlands, Ireland and Greece.

I trust readers will find these pieces of research as interesting as I have.

 

Keywords: IS integration, activity-based costing, assessment, business evaluation, cost management systems, e-business, e-commerce, enterprise modelling, evaluation framework, event study methodology, information systems effectiveness, information systems management, information systems quality, information technology productivity paradox, internet business, IS success, IT investment, process capability, project portfolio, risk management, software process maturity, system analysis metrics, value-at-risk, web-facilitated business

 

Share |