The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

A Process Capability Approach to Information Systems Effectiveness Evaluation  pp7-14

Sevgi Ozkan

© Mar 2006 Volume 9 Issue 1, Editor: Dan Remenyi, pp1 - 43

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While defining or measuring the effectiveness of the information systems (IS) function has proven complicated, further effort on refining IS assessment is essential for the effective management and continuous improvement of both the IS function and the organisation. In addition, an effort to investigate the relationships among the established IS assessment tools to better reconcile their existing differences is warranted. This paper aims to clearly differentiate the notions of 'Software' from 'Information Systems'. A new IS assessment model is proposed to provide a more holistic view on how IS quality may be assessed by means of a process capability understanding of evaluating IS effectiveness within the organisational context.


Keywords: Information systems quality, Information systems effectiveness, Assessment, Software process maturity, Process capability


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Journal Issue

Volume 9 Issue 2 / Nov 2006  pp45‑104

Editor: Dan Remenyi

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Once again we have received an interesting range of research papers from authors around the world and furthermore they continue to represent a very wide range of thought with regards to the different applications of evaluation thinking for information and communication technology. It is clear that this field has not yet produced a clear consensus as to any particular methodology and I for one believe that this is what one might loosely call a “good thing”.

Six papers have been selected by our reviewers through the process or double‑blind peer review and this has produced six very interesting and yet different papers from authors in Sweden, Spain, The Netherlands, Ireland and Greece.

I trust readers will find these pieces of research as interesting as I have.


Keywords: IS integration, activity-based costing, assessment, business evaluation, cost management systems, e-business, e-commerce, enterprise modelling, evaluation framework, event study methodology, information systems effectiveness, information systems management, information systems quality, information technology productivity paradox, internet business, IS success, IT investment, process capability, project portfolio, risk management, software process maturity, system analysis metrics, value-at-risk, web-facilitated business


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