Content management systems (CMS) provide an optimal solution by organising information and, mostly, creating and managing an enterprise's knowledge. Nevertheless there is a big confusion about the functionalities that characterise CMS and about the differences with less performing products such as web content management systems, document and records management systems and enterprise content management systems. This paper aims to show the mismatches between companies' needs and those information management products, which are often called CMS even if they are not. For this reason the authors first make a theoretical comparison between the functionalities of CMS and those of the systems they are often confused with. Then they show the results of an empirical research on 22 products offered by international vendors. By using an original scheme, enterprises' needs in terms of information collection, management and publication and of knowledge management are compared with the functionalities of the aforementioned systems. The result consists of performing definitions for CMS and the other systems for managing information. Content Management products are analysed, compared and evaluated by using a special table created to point out the actual functionalities of the products offered on the market, despite vendors' declarations. Moreover the highlights are displayed in a matrix to evaluate the level of personalisation‑flexibility of the different products. The paper conclusions show how, on the demand side, companies' needs are growing in a confused framework; at the same time the supply side keeps on feeding this confusion, reducing company satisfaction in regard to knowledge and information management.

Higher learning institutions (HLIs) are implementing enterprise content management (ECM) systems as web portals that are helping them interact with and serve their students better. However, there is a paucity of research that has evaluated the factors that account for students using their university’s portals. As a case study and using the D&M IS Success Model as a guiding lens, this paper explored the factors that influence Limkokwing University of Creative Technology (LUCT) Students to use the university’s portal through a survey. Data was collected from 134 students through Stratified Random Sampling technique that was analysed through Partial Least Square ‑ Structural Equation Modelling (PLS‑SEM). Results obtained show clearly that LUCT students are using the university’s portal as a result of the System Quality and Information Quality which gives them Satisfaction. However, the findings reveal no significant correlation between Service Quality and Satisfaction of the students as well as the System Quality and Behavioural Intention (BI) to use the Systems. This study has given more insights into LUCT Management, Administrators, and Faculties concerning how to handle their Students need. Other implications for both practice and theory were also discussed.