Similar to other developing countries, Jordan started a national e‑Government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This paper presents the results of a pilot study that aims to assess factors which could influence the awareness and use of e‑Government services in Jordan. It investigates issues such as: accessibility of e‑government, citizen's attitude toward various privacy and security, the required services and costs. The data was collected using quantitative and qualitative methods including a survey and interviews with e‑Government officials. The results of this preliminary study suggest that awareness of e‑government did not reach the required level. These findings are hoped to be useful for researchers, practitioners and policy makers.

Although some important technological developments have been achieved during last decade, information systems still do not answer efficiently enough to the continuous demands that organisations are facing — causing a non‑ alignment between business and information technologies (IT) and therefore reducing organisation competitive abilities. This paper proposes sixteen metrics for the Information System Architecture (ISA) evaluation, supported in an ISA modelling framework. The major goal of the metrics proposed is to assist the architect previewing the impact of hisher ISA design choices on the non‑functional qualities of the Enterprise Information System (EIS), ensuring EIS better align with business needs. The metrics proposed are based on the research accomplished by other authors, from the knowledge in other more mature areas and on the authors experience on real world ISA evaluation projects. The metrics proposed are applied to an e‑government project in order to support the definition of a suitable ISA for a set of business and technological requirements.

Abstract: Considering e‑Government services provision as one of the top priorities in the national agenda, governments worldwide have allocated resources into online applications development. However, despite of huge resource investments, the adoption rat e of e‑government initiatives over the world is far from expectations. By the year 2014, a large number of UN member states remain in the bottom third of the Online Service Index (OSI). There⠒s still a huge difference in OSI between countries sharing similar national income and telecommunication infrastructure levels. These evidences suggest that apart from technical aspects, non‑technical aspect such as social and organizational factors as well as the heterogeneity between countries such as national culture should be taken into consideration when implementing e‑government. Given the challenges discussed above, questions have been raised concerning what determinant might influence to the discriminant in e‑service provision among countries. Most of pre vious studies found in the literature either utilized primary data in which the results was constrained to a specific case study, or employed secondary data sources which can be criticized for lacking of explanatory power due to omitting important factors . In order to bridging this gap, this paper employs Technology ⠍ Organization ⠍ Environment (TOE) framework cooperatively with Hofstede⠒s national culture dimensions to provide a comprehensive insight about e‑service adoption process. For validati ng above hypotheses, this study utilizes secondary data from different sources: the culture dimension scores from Hofstede et al. (2010)⠒s survey; the World Economic Forum (WEF)⠒s Global Information Technology Report; and the IAC‑Waseda E‑governme nt Ranking. Different methods were used to analyze data sample. The result suggests that management optimization process, government IT leadership, ICT legislation framework and national culture have influences to the e‑service provision. The development pattern of online service is different across countr

Abstract: Public services are an interesting area for the application of ICT which helps to improve both the performance of government services and the modernization of administrative operations. The current study focuses on the determinants of companies’ acceptance of electronic public services : the case of on‑line tax filing in Tunisia.To identify these determinants, we conducted an investigation in 190 Tunisian companies using the on‑line tax filing system. The results of the quantitative analysis confirm the hypothesis that links trust, technical and individual determinants to the intention to use the on‑line tax filing system. Trust determinants are the factors that most affect the intention to use the on‑line tax filing system. The findings provide several important implications for e‑government research and practice in Tunisia. The model developed here can be applied in other similar e‑government projects to test users’ intention to accept the system and therefore enhance its success. This research also has limitations which can be addressed in future research.

This paper addresses the issue of Japanese e‑government benefits evaluation and stresses the need to develop a new measurement tool to evaluate e‑government services from the perspective of the Japanese citizen and government service provider. While research has used SERVQUAL, SERVPERF and Importance‑Performance Analysis (IPA) as evaluation tools to measure quality of services, most of these tools are developed to evaluate quality of services from the perspective of the user (citizen) or service provider. In this paper, we propose a new evaluation tool, namely Satisfaction‑Satisfaction Matrix (SSM), to gauge both the perceptions of the citizen and service provider concerning the performance of e‑government services. The matrix not only acts as a useful tool to identify satisfaction responses, but also serves as a strategic decision making aid in the allocation of resources for improving e‑government services.

In the last two decades, Information Communication Technologies (ICTs) have become a strategic tool of management in developing countries. In specific, Electronic Government enhances governance in the public sector; e‑Government being the use of ICTs in public service. Though information systems as a discipline presents some research on the value of ICTs in the private sector, the focus on the public sector is comparatively thin. Informed by the model of public value management, the paper sought to identify the dimensions of the public value of e‑Government. Thus, a framework was adapted and tested on data collected in a survey of 340 public service officers in Kenya. Through structural equation modeling, an e‑Government public value model was generated, and this formed the main contribution of the paper. At a theoretical level, the model demonstrated cognizance of e‑governance multi‑faceted nature, and as such may inform the development of full‑bodied policies to drive efficiency in public service delivery. The model may aid in elucidation of the drivers which inform the use, or fear of use of e‑government infrastructure. In addition, at a methodological level, the paper suggests the place of mixed methods in information systems research. This aids in understanding the unique qualitative and quantitative measures of perception of public value of e‑Government. In this regard, the estimated model shows the magnitude of influence of e‑Government on various dimensions of public values. In practice, these present a suitable reference to guide the formulation and restructuring of e‑Governance policies and strategies in the developing countries. Though the paper presents a positivistic evidence, it is imprecise on whether the evident values enhance or deteriorate public service quality; thus, possible future research is suggested.

Abstract: The vast majority of the literature on E‑Government evaluation tends to focus on benchmarking of e‑government around the world and performance measurements of customer satisfactions with the use of quantitative rather than qualitative measurements. In this paper, we seek to address this problem by introducing a design science approach to build a new qualitative theoretical framework, namely, return on investment (ROI) vs return on relationship (ROR), as an evaluation tool, to assess E‑Government services by classifying customer experiences into categories of customer satisfactions. Our results help government to identify strategic focus areas that need attentions and allocation of funds to improve customer satisfactions.

E‑government development varies across countries. This study aims to examine the impact of national culture on e‑government development across 78 countries. The dimensions of national culture are power distance, individualism, masculinity, long‑term orientation, uncertainty avoidance, and indulgence. The paper also examines the role of GDP per capita on e‑government development. The result shows that individualism and long‑term orientation are positively related to e‑government development, whereas power distance is negatively related to e‑government development. Also, GDP per capita is found to be significantly impacting e‑government development. Multi‑level interaction effect of GDP per capita and culture on e‑government development is discussed. The paper outlines the implications of results and strategies to design culturally acceptable e‑government policies. The paper argues that growth in economic prosperity cannot guarantee e‑government development, and national culture must be included in a holistic discussion of the development.