The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Assessing Future Value of Investments in Security‑Related IT Governance Control Objectives … Surveying IT Professionals  pp216-227

Waldo Rocha Flores, Teodor Sommestad, Hannes Holm, Mathias Ekstedt

© Sep 2011 Volume 14 Issue 2, ICIME 2011, Editor: Ken Grant, pp167 - 281

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Abstract

Optimizing investments in IT governance towards a better information security is an understudied topic in the academic literature. Further, collecting empirical evidence by surveying IT professionals on their relative opinion in this matter has not yet been explored to its full potential. This paper has tried to somewhat overcome this gap by surveying IT professionals on the expected future value from investments in security‑related IT governance control objectives. The paper has further investigated if there are any control objectives that provide more value than others and are therefore more beneficial to invest in. The Net Present Value (NPV) technique has been used to assess the IT professional’s relative opinion on the generated future value of investments in 19 control objectives. The empirical data was collected through a survey distributed to professionals from the IT security, governance and/or assurance domain and analyzed using standard statistical tools. The results indicate that the vast majority of investments in control objectives is expected to yield a positive NPV, and are beneficial to an organization. This result implies that investments in control objectives are expected to generate future value for a firm, which is an important finding since many of the benefits from an investment are indirectly related and may occur well into the future. The paper moreover contributes in strengthening the link between IT governance and information security.

 

Keywords: IT governance, control objectives, information security, net present value

 

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Journal Article

Net Impacts in Front Office IS: a First Operationalization of Delone and McLean Model in the Banking Sector  pp92-112

Sylvie Michel, Aurélia Michaud-Trévinal, François Cocula

© Nov 2019 Volume 22 Issue 2, Editor: Prof Shaun Pather, pp67 - 162

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Abstract

The variable Net Impacts, a key variable in the models for information systems evaluation, is rarely operationalized according to a rigorous method and never for the banking sector. DeLone and McLean (2016) note that the challenge of developing measures to evaluate information systems is still relevant. The measurement and conceptualization of variables in real contexts is both very important and relatively absent in the literature. This research aims at operationalizing the Net Impacts construct resulting from DeLone and McLean's (2016) evaluation model for information systems, in the specific context of retail banks. It also aims at highlighting the socio‑demographic variables influencing this construct. This original work conducted with 763 people applies the Churchill paradigm (1979) to provide a reliable and valid measure of Net Impacts, inspired by the Balanced Score Card. The main result of the research concerns the empirical validation of the measure of Net Impacts. This tool consists of three categories, relating to customer satisfaction, productivity and risk and ten items, which take into account the user but also include customer perception. This three‑dimensional construct shows how the information system supports the user in a wide spectrum of work. Also, by showing that in the banking field, only the function occupied by the user influences the perception of the impact of IS, we contribute to a better knowledge of the variables related to the evaluation of IS. Thus, this instrument represents a strategic tool for monitoring and guiding efforts to increase performance. The proposed instrument is very easy for CIOs and managers to use in order to evaluate their information systems with users.

 

Keywords: Business value of IT, productivity, customer satisfaction, control, Balanced Scorecard, Banking sector, DeLone and McLean model, Structural equation modelling

 

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Journal Issue

Volume 22 Issue 2 / Nov 2019  pp67‑162

Editor: Prof Shaun Pather

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Keywords: multi-criteria decision analysis, fuzzy theory, project selection, sustainability performance, information systems, project management, E-government Systems, Use Behaviour, G2C, UTAUT2, Structural Equations Modelling, AMOS, Zimbabwe, Business value of IT, productivity, customer satisfaction, control, Balanced Scorecard, Banking sector, DeLone and McLean model, Structural equation modelling, Information and Communication Technology, evaluation, Small to medium enterprises, information system, financial models, Structural Equation Modelling, adoption, decision making, decision maker, Serious game, emotion, learning, training, user experience, sentiment analysis, Social media, B2B Marketing, Customer satisfaction, ICT

 

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