The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

A Structural Equation Model for the Evaluation of the Switching Costs of Information Communication Technology in SMEs  pp113-127

Edzai Kademeteme, Hossana Twinomurinzi

© Jan 2019 Volume 22 Issue 2, Editor: Prof Shaun Pather, pp67 - 162

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Abstract

Most evaluation methods for purchasing newer and enticing information and communication technology (ICT) in organisations are based on financial models, or are premised on the presumption that the new ICT is not replacing an existing ICT. However, the availability and constant proliferation of more powerful and functional ICT in most organisations today means that the models may need to recognise already existing ICTs in use. There is therefore a need for such a tool that can assist decision makers, particularly in Small to Medium Enterprises (SMEs). Using the Information Systems Success Model as the base model, the study developed a conceptual framework using financial and non‑financial models. Data collected from 222 SME owners using an online survey was analysed using Structural Equation Modelling (SEM). The key findings suggest that the psychological views of SME owners and the performance of the existing ICTs are important in the evaluation of existing ICTs. The study found that some features of the existing ICTs and SME surroundings do not matter, but the contentment of the SME owner with the existing ICTs does. This study is expected to assist SME owners with the creation of a handy tool to evaluate existing ICTs before considering newer enticing ICTs. The study recommends that SME owners should not base their decisions to continue using the existing ICTs on their personal experiences only. Future research, however, should consider other factors which may be relevant in the evaluation of existing ICTs.

 

Keywords: Information and Communication Technology, evaluation, Small to medium enterprises, information system, financial models, Structural Equation Modelling, adoption, decision making, decision maker

 

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Journal Issue

Volume 22 Issue 2 / Nov 2019  pp67‑162

Editor: Prof Shaun Pather

View Contents Download PDF (free)

Keywords: multi-criteria decision analysis, fuzzy theory, project selection, sustainability performance, information systems, project management, E-government Systems, Use Behaviour, G2C, UTAUT2, Structural Equations Modelling, AMOS, Zimbabwe, Business value of IT, productivity, customer satisfaction, control, Balanced Scorecard, Banking sector, DeLone and McLean model, Structural equation modelling, Information and Communication Technology, evaluation, Small to medium enterprises, information system, financial models, Structural Equation Modelling, adoption, decision making, decision maker, Serious game, emotion, learning, training, user experience, sentiment analysis, Social media, B2B Marketing, Customer satisfaction, ICT

 

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