The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Trust and e‑government acceptance: The case of Tunisian on‑line tax filing  pp197-212

Majdi Mellouli, Omar Bentahar, Marc Bidan

© Dec 2016 Volume 19 Issue 3, Editor: Shaun Pather, pp135 - 212

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Abstract

Abstract: Public services are an interesting area for the application of ICT which helps to improve both the performance of government services and the modernization of administrative operations. The current study focuses on the determinants of companies’ acceptance of electronic public services : the case of on‑line tax filing in Tunisia.To identify these determinants, we conducted an investigation in 190 Tunisian companies using the on‑line tax filing system. The results of the quantitative analysis confirm the hypothesis that links trust, technical and individual determinants to the intention to use the on‑line tax filing system. Trust determinants are the factors that most affect the intention to use the on‑line tax filing system. The findings provide several important implications for e‑government research and practice in Tunisia. The model developed here can be applied in other similar e‑government projects to test users’ intention to accept the system and therefore enhance its success. This research also has limitations which can be addressed in future research.

 

Keywords: Keywords: e-government, on-line tax filing, acceptance factors, personal innovativeness, computer self-efficacy, online trust, system quality, information system.

 

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Journal Article

Acceptance of Open Learning Resources: Perspectives of Higher Education Students in India  pp80-93

Jyotsna Singh, Prabin Kumar Panigrahi

© Nov 2018 Volume 21 Issue 2, Editor: Prof Shaun Pather, pp63 - 168

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Abstract

The growing repository of learning resources on the internet provides a ubiquitous opportunity for learning. Worldwide, millions of learners leverage open learning resources (OLRs) to acquire knowledge and skills. Students in academic settings are ardent users of OLRs such as MOOCs and OERs. The purpose of this paper is to identify the factors influencing voluntary acceptance of OLRs by higher education students for complementing learning in the Indian context. The study also proposes a measurement scale for OLRs self‑efficacy (OSE). This study extends and validates the innovation diffusion theory (IDT). The integrated research model reflects the effects of relative advantage, compatibility, OSE, subjective norm and facilitating conditions on acceptance of OLRs. Online survey data from 457 technical students in India were used for analysis using structural equation modeling. Results suggest that while relative advantage, compatibility, OSE and the subjective norm significantly impact intention to use OLRs, effect of facilitating conditions is not significant. Compatibility and OSE also significantly impact relative advantage. The proposed measure of OSE has valid psychometric properties. This study has advanced knowledge on the phenomenon of voluntary acceptance of OLRs from the perspective of students in traditional academic settings in a developing country context by extending and validating IDT. To the best of our knowledge, this is the first empirical study to understand the acceptance of OLRs by students in India. This study also provides a measure for OSE. The relative advantage mediating the effect of OSE on intention is confirmed by the results, which is scarcely tested before empirically. The study has practical implications for policy makers and teachers in a developing country to provide a more contextual learning environment to the students.

 

Keywords: Acceptance of Open Learning Resources, Self-efficacy, MOOCs and OERs in India, Technology acceptance, Informal online-learning, Open educational content and higher education

 

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Journal Issue

Volume 19 Issue 3 / Dec 2016  pp135‑212

Editor: Shaun Pather

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Editorial

Shaun_Pather‑200 Professor Shaun Pather, based in the Faculty of Informatics & Design at the Cape Peninsula University of Technology, Cape Town, South Africa, has spent more than 20 years teaching and researching in the field of ICT management.

His research has focused on the evaluation of Information Systems (IS) effectiveness, particularly within e‑Commerce, e‑Government and other web enabled contexts. He has developed models for evaluating e‑Commerce success, and also has an interest in the application of e‑Service Quality evaluation. Shaun has also extended his interest in IS evaluation into practical community engagement and Information Society issues, centered around societal upliftment facilitated by ICT’s. He has published in peer reviewed journals and has presented papers at several conferences. He has led several research projects with university and government partners in both the private and public sector. Professor Pather is also a Fulbright Scholar (University of Washington, 2009‑2010).

 

Keywords: Multi-channel, Electronic banking, Internet banking, Mobile banking, Technology Adoption, Grounded Theory, Design science, Design science research, evaluation, empirical validation, secondary analysis, primary data, business analysis, business architecture, parallelism, alignment, roles, responsibilities and organisational structure, Software Switching, Switching costs, Utilitarian Value, Hedonic Value, e-government, on-line tax filing, acceptance factors, personal innovativeness, computer self-efficacy, online trust, system quality, information system

 

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Journal Issue

Volume 21 Issue 2 / Nov 2018  pp63‑168

Editor: Prof Shaun Pather

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Keywords: Acceptance of Open Learning Resources, Self-efficacy, MOOCs and OERs in India, Technology acceptance, Informal online-learning, Open educational content and higher education, big data analytics, cloud computing, cloud-based big data analytics, small business enterprise

 

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