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Journal Article

Sandbox Environments in an ERP System Context: Examining User Attitude and Satisfaction  pp34-44

Tim Klaus, Chuleeporn Changchit

© Feb 2020 Volume 23 Issue 1, Editor: Prof Shaun Pather, pp1 - 167

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Abstract

Enterprise Resource Planning (ERP) systems are large complex software packages that are widely used in organizations today. Due to the complexity, sandbox environments are often used for training on ERP systems. This study examines the effectiveness of training using a sandbox environment, specifically examining user attitudes, users’ perception of financial knowledge gained, and user satisfaction in the ERP environment while learning financial concepts. The theoretical framework is based on the Technology Acceptance Model with additional factors predicted to impact users’ attitude and satisfaction. Data were collected from 124 subjects who voluntarily participated in the study. Structural Equation Modeling was used to analyze the data. The results of this study should help organizations understand the factors impacting user attitudes on ERP training leading to higher self‑perception of knowledge gains and task completion satisfaction. In addition, this study provides the results of using ERP systems as a tool for financial education.

 

Keywords: Enterprise Resource Planning (ERP) System, Technology Acceptance Model (TAM), Perceived Usefulness, Perceived Ease of Use, Perceived Knowledge Gained, Task Completion Satisfaction

 

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