The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Evaluating ERP Implementations: The Case for a Lifecycle‑based Interpretive Approach  pp29-37

Deepak Saxena, Joe McDonagh

© Mar 2019 Volume 22 Issue 1, Editor: Prof Shaun Pather, pp1 - 66

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Abstract: Enterprise Resource Planning (ERP) systems are considered the lifeline of modern organisations. At the same time, high failure rates ranging from 50 to 70 percent are reported in the literature. In this study, we critically examine the assumptions underpinning high failure rate narrative in ERP literature and evaluate these assumptions against recent works. A major finding of this study is that the failure rates quoted in the extant literature are not only historical; they employ limiting project management definitions of on‑time and within‑budget completion whilst disregarding long‑term system usage. To substantiate this point, we present the findings from a longitudinal qualitative case study of an ERP implementation in a health service organisation. We find the system evaluation to be contextual, temporal and interpretive in nature. Based on our findings, we argue for a lifecycle‑based interpretive approach for evaluation that attends to various stakeholders’ viewpoints. Rather than traditional evaluation exercise serving as a project‑closure ritual, lifecycle‑based interpretive evaluation allows managers learn from different viewpoints and foster ERP utilisation in the longer run.


Keywords: ERP, Enterprise Resource Planning, Evaluation, Context, Lifecycle, Interpretive


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Journal Issue

Volume 22 Issue 1 / Mar 2019  pp1‑66

Editor: Prof Shaun Pather

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Keywords: Mobility, BYOD, mobile computing, risk considerations, risk management, security, Sustainability Metrics, Impact Assessment Studies e-Governance, ERP, Enterprise Resource Planning, Evaluation, Context, Lifecycle, Interpretive, ERP, Enterprise Resource Planning, Evaluation, Context, Lifecycle, Interpretive, Online information services (OISs), Web 2.0, Peer-to-Peer, Online audience behaviour, Networking, Evaluation, design science, customer satisfaction, E-Government, theoretical framework, qualitative


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