The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Evaluating Factors Affecting User Satisfaction in University Enterprise Content Management (ECM) Systems  pp1-16

Daha Tijjani Abdurrahaman, Acheampong Owusu, Akeem Soladoye Bakare

© Feb 2020 Volume 23 Issue 1, Editor: Prof Shaun Pather, pp1 - 95

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Abstract

Higher learning institutions (HLIs) are implementing enterprise content management (ECM) systems as web portals that are helping them interact with and serve their students better. However, there is a paucity of research that has evaluated the factors that account for students using their university’s portals. As a case study and using the D&M IS Success Model as a guiding lens, this paper explored the factors that influence Limkokwing University of Creative Technology (LUCT) Students to use the university’s portal through a survey. Data was collected from 134 students through Stratified Random Sampling technique that was analysed through Partial Least Square ‑ Structural Equation Modelling (PLS‑SEM). Results obtained show clearly that LUCT students are using the university’s portal as a result of the System Quality and Information Quality which gives them Satisfaction. However, the findings reveal no significant correlation between Service Quality and Satisfaction of the students as well as the System Quality and Behavioural Intention (BI) to use the Systems. This study has given more insights into LUCT Management, Administrators, and Faculties concerning how to handle their Students need. Other implications for both practice and theory were also discussed.

 

Keywords: LUCT, Enterprise Content Management (ECM), Portals, DeLone and McLean (D&M) IS Success Model, Students’ Satisfaction, Intention to use

 

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Journal Article

Factors Influencing Online Game‑Based Learning Effectiveness  pp62-78

Segomotso Mosiane, Irwin Brown

© Feb 2020 Volume 23 Issue 1, Editor: Prof Shaun Pather, pp1 - 95

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Abstract

There is a general consensus that games are effective as learning tools. There is however, a lack of knowledge regarding what makes online games effective as learning tools. The purpose of this study is therefore to answer the question: What are the factors influencing online game‑based learning effectiveness? The aim of this paper is to develop a conceptual framework that reflects the factors influencing online game‑based learning effectiveness. The conceptual framework combines concepts from the Information Systems Success Model, Task‑Technology Fit Model and Flow theory. The study used a quantitative method. Data was collected using an online instrument. The study used 134 respondents from mainly the United Kingdom, United States and South Africa. The model was validated using confirmatory factor analysis and tested using Smart‑PLS to assess path coefficients. The identified factors influencing Knowledge Improvement, the key measure chosen for learning effectiveness with online game‑based learning, are Game‑Task Fit, Flow (where Flow consists of dimensions of Goal Orientation/Feedback and Concentration) and Perceived Usefulness. The utilitarian factors of Game‑Task Fit and Perceived Usefulness have a stronger effect on Knowledge Improvement than Flow. On the other hand Flow was the only one of these three variables to have an influence on intensity and frequency of game use, suggesting a hedonic motivation for intense and frequent game usage. These increases in game usage do not necessarily translate into Knowledge Improvement suggesting that the link between game use and Knowledge Improvement may not be a simple linear relationship. Game Quality influences Game‑Task Fit, while Information Quality influences both Flow and Game‑Task Fit.

 

Keywords: Game-Based Learning, Effectiveness, IS Success, Task-Technology Fit, Flow

 

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Journal Article

Evaluating e‑Commerce Success — A Case Study  pp15-26

Shaun Pather, Dan Remenyi, Andre de la Harpe

© May 2006 Volume 9 Issue 1, Editor: Dan Remenyi, pp1 - 43

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Abstract

The business community in the past decade has been characterised by debate over the value or effectiveness of e‑Commerce and how this type of technology needs to be implemented. During this period the business world has witnessed many examples of failures of Internet based business. There is little doubt that the high failure rate in Dot.Coms had much to do with misconceptions regarding the ease with which e‑Commerce could be implemented. Unrealistic expectations caused tried and tested business rules to be abandoned as hyperbole over took sound business sense. Although it is clear today that the Internet and the Web can facilitate business processes to add value to organisations, this technology has to be managed with considerable care. This paper reports on a case study conducted in kalahari.net, a well known South African e‑Tailing business. This case study highlights several valuable lessons to do with the evaluation of an e‑Commerce investment and how to ensure its success. Specifically the case study closely examines aspects of kalahari.net's IS management policy, and identifies a set of preliminary e‑Commerce success dimensions.

 

Keywords: e-Business, e-Commerce, Internet business, web-facilitated business, Information Systems Management, business evaluation, IS success

 

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Journal Article

B2C e‑Commerce Success: a Test and Validation of a Revised Conceptual Model  pp109-126

Irwin Brown, Ruwanga Jayakody

© Nov 2008 Volume 11 Issue 3, Editor: Dan Remenyi, pp109 - 212

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Abstract

Since the advent of the Internet, B2C e‑Commerce has grown substantially across the globe. Whilst much research has examined factors influencing adoption of e‑commerce, not as many studies have investigated the post‑ adoption phenomenon of success. Those studies that have investigated IS success and the extensions required to accommodate e‑commerce have mainly been conceptual. Few have attempted to test and validate the models empirically. The purpose of this study was to fill this gap. By drawing from the technology acceptance model, expectation‑confirmation theory and IS success theory, a revised conceptual model was derived. The model and relationships were tested and validated using data gathered from 166 online consumers in South Africa. 7 interrelated dimensions of B2C e‑commerce success were confirmed, namely service quality, system quality, information quality, trust, perceived usefulness, user satisfaction and continuance intentions. Direct relationships between dimensions were identified. These showed that user intentions to continue using an online retail site are directly influenced by perceived usefulness, user satisfaction and system quality. User satisfaction is directly influenced by service quality and perceived usefulness, whilst perceived usefulness is directly influenced by trust and information quality. Trust in the online retailer is directly influenced by service quality and system quality. The implications of these and other findings are discussed.

 

Keywords: IS success, e-commerce success, B2C e-commerce, DeLone and McLean

 

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Journal Issue

Volume 9 Issue 2 / Nov 2006  pp45‑104

Editor: Dan Remenyi

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Editorial

Once again we have received an interesting range of research papers from authors around the world and furthermore they continue to represent a very wide range of thought with regards to the different applications of evaluation thinking for information and communication technology. It is clear that this field has not yet produced a clear consensus as to any particular methodology and I for one believe that this is what one might loosely call a “good thing”.

Six papers have been selected by our reviewers through the process or double‑blind peer review and this has produced six very interesting and yet different papers from authors in Sweden, Spain, The Netherlands, Ireland and Greece.

I trust readers will find these pieces of research as interesting as I have.

 

Keywords: IS integration, activity-based costing, assessment, business evaluation, cost management systems, e-business, e-commerce, enterprise modelling, evaluation framework, event study methodology, information systems effectiveness, information systems management, information systems quality, information technology productivity paradox, internet business, IS success, IT investment, process capability, project portfolio, risk management, software process maturity, system analysis metrics, value-at-risk, web-facilitated business

 

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Journal Issue

Volume 11 Issue 3 / Nov 2008  pp109‑212

Editor: Dan Remenyi

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Keywords: B2C e-commerce, boundary objects, business-to-business integration, Caribbean, data functionality , data ownership, DeLone and McLean, developing countries, e-commerce success, economic profit, electronic surveys, evaluation methodology, Gulf Cooperative Council (GCC), information and communication technologies (ICT), inter-organizational data integration problems, IS evaluation, IS management, IS outsourcing , IS Project Management, IS success, Middle East, multi-method, Oman, product management, project management, Project Objectives Measurement Model (POMM), service levels, SERVQUAL, Small and Medium Sized Enterprises, SME, success criteria, systems science, systems thinking, traceability, WWW, service-quality

 

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Journal Issue

Volume 12 Issue 2 / Dec 2009  pp129‑198

Editor: Shaun Pather

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Keywords: analytical hierarchy process, B2C e-commerce, collective use, DeLone and McLean, developing country, e-commerce Success, e-learning systems, electronic marketplace, ex-post evaluation, free and open source software, ICT evaluation, ICT in tertiary education, ICT investment management, innovative use, investor structure, IS success, MIS, multi-criteria evaluation tool , net benefits, novice user, onfigural use, online television, online video, ownership, performance evaluation and improvement, small-to-medium enterprises, software quality, technology adoption, theory of planned behaviour, user acceptance of online videos, web TV, work-arounds

 

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Journal Issue

Volume 23 Issue 1 / Feb 2020  pp1‑95

Editor: Prof Shaun Pather

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Keywords: LUCT, Enterprise Content Management (ECM), Portals, DeLone and McLean (D&M) IS Success Model, Students’ Satisfaction, Intention to use

 

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