The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

A Delphi Examination of Inhibitors of The Effective use of Process Industry Enterprise Resource Planning (Erp) Systems: A Case Study of New Zealands Process Industry  pp116-133

Chidi Gerard Ononiwu

© Nov 2013 Volume 16 Issue 2, Editor: Shaun Pather, pp86 - 161

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Abstract: An ERP System is among the core information system (IS) software being adopted in the process industries globally. Such systems are claimed to offer strategic and operational improvement to firms supply chain effectiveness. Prior studies have shown that most adopting firms are not achieving the strategic business value identified in the project justification due to employees ineffective use of the system. The gains that such firms have achieved by implementing ERP systems in terms of increas e in operational efficiency are often accompanied by daunting ineffective usability problems. Building on Technology…Organization…Environment (TOE) theory, Task‑Technology Fit (TTF) theory and the theory of usage inhibition, this study examines the in hibitors of the effective use of ERP systems. The study used the Delphi technique to draw from the experiences of a few ERP adopters from New Zealands process industries. Findings suggest that non‑collaborative training among employees, low absorptive ca pacity and system misfit are the top most critical inhibitors. Others inhibitors include inadequate ERP expertise, ERP default attributes, lack of continuous improvement and poor vendors support. The theoretical and practical implications of these findin gs are discussed in the concluding section.


Keywords: Keyword: Enterprise resource planning system, Effective use, Delphi methodology, Process


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