The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

The Influence of Organisational Memory Mismatches and Coping Strategies on ERP Outcomes  pp165-176

Brian O'Donovan, Lisa seymour, Johannes Geldenhuys, Mogamat Isaacs, Kaziwe Kaulule

© Oct 2010 Volume 13 Issue 2, ICIME 2010, Editor: Shaun Pather and Corrie Uys, pp97 - 196

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Abstract

ERP systems are intended to encompass and integrate functions of an organisation resulting in organisational efficiencies. However, during the ERP usage stage these intended efficiencies are not always realised. One cause of this is organisational memory mismatches and the resultant coping strategies employed. Organisational memory can be described as the capability of organisations to retain and transmit information from past to future members and is evident in the persistence of organisational features after the implementation of ERP systems. Therefore to realise operational efficiencies, organisational memory mismatches between organisational memory and the ERP system need to be addressed. This is not possible without an understanding of the causes of mismatches and the subsequent coping strategies employed. To address this need, this paper presents an analysis of these mismatches, their causes as well as short‑ and long‑term coping strategies employed, and presents a resultant framework. This paper achieved its purpose through an interpretive case study of a large in‑use ERP system. The main data source was in‑depth interviews with users from 12 functional departments. The research identified causes of mismatches and the long and short‑term coping strategies adopted as a result of these mismatches. Mismatches and short‑term coping strategies were found to contribute to ERP underperformance. However, mismatches did not occur in isolation. Over time, coping strategies employed for one type of mismatch would result in another type of mismatch. In other cases coping strategies merely increased the mismatch. Only long‑term coping strategies rectified mismatches, contributing to ERP efficiency. The findings argue for providing sufficient resources for ongoing organisational capacity for customising and upgrading the system as well as for the training and support of end users. While previous research has focussed on identifying organisational memory mismatches, little research has been done on identifying the causes and the coping strategies. These findings will be useful for ERP implementation teams as well as organisations struggling to achieve organisational efficiencies with their ERP systems.

 

Keywords: ERP systems, organisational memory, ERP usage, ERP customising, ERP training, enterprise systems

 

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Journal Article

The effects of ERP‑implementations on the non‑financial performance of small and medium‑sized enterprises in the Netherlands  pp103-115

Ivo De Loo, Jan Bots, Edwin Louwrink, Dave Meeuwsen, Pauline van Moorsel, Chantal Rozel

© Nov 2013 Volume 16 Issue 2, Editor: Shaun Pather, pp86 - 161

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Abstract

Abstract: In this paper we try to assess the impact of ERP‑implementations on the development of non‑financial organizational performance, as described by Shang and Seddon (2002) and Eckartz et al. (2009). We assess this impact for Dutch small and med ium‑sized enterprises, using a small but unique dataset. Several aspects of the performance of organizations are compared before and after the introduction of an ERP‑system, taking into account a three‑year period, and controlling for several influential factors (like organizational size, financial health and sectoral differences). We conclude that by and large, organizational performance increased significantly more for organizations that implemented an ERP‑system in the last three years than for organ izations that did not implement such a system. We also conclude that organizations that implemented an ERP‑system at most three years ago did not have significantly lower non‑financial performance than organizations that did not implement such a system. A dditional analyses suggest that we would oversell our results if we would claim that ERP‑systems are the main or sole source of the effects found. Nevertheless, although limited to Dutch SMEs, our results contradict some of the views expressed in the ERP‑ literature.

 

Keywords: : ERP systems, organizational performance, organizational benefits, non-financial performance, SME, surveys

 

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Journal Article

Usability Evaluation of a Medium‑sized ERP System in Higher Education  pp148-161

Brenda Scholtz, André Calitz, Charmain Cilliers

© Nov 2013 Volume 16 Issue 2, Editor: Shaun Pather, pp86 - 161

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Abstract

Abstract: The critical importance of Enterprise Resource Planning (ERP) systems in modern business has created a demand for ERP consultants with the appropriate competencies to implement, maintain and support these systems. Education and training progra mmes have been implemented in order to provide ERP specialists and graduates with the required industry relevant ERP competencies. The majority of these education and training programmes utilise large ERP systems for instructional purposes, however users of these systems encounter usability issues whilst learning to use the systems. The use of medium‑sized ERP systems has been proposed for educational purposes as they are less complex and easier to learn than large ERP systems. Empirical studies on the us ability of ERP systems, particularly for medium‑sized ERP systems are limited. This paper reports on empirical research on the usability evaluation of a medium‑sized ERP system. The study identified three categories of criteria and 10 criteria which can b e used for usability evaluations of medium‑sized ERP systems. The criteria were used in a case study to evaluate the usability of a medium‑sized ERP system and to obtain qualitative feedback on the usability of the system. The most frequently reported pos itive usability features of the ERP system were the tree‑structure of the menus and the grouping of logically related items. Negative features which were reported included the clutter of the user interface and difficulties with finding information and con trols. These results can provide valuable insight into the ERP learning process for university educators and researchers. The usability evaluation results can assist ERP designers with improving ERP usability, which can improve the quality of ERP training and education programmes and ultimately ERP project success. The usability evaluation results provide considerable insight into the usability problems encountered by students when learning to use ERP systems in their university courses and provide a val uable contribution to usability theory and in particular frustration theory.

 

Keywords: Keywords: ERP usability, learning ERP, navigation of ERP systems, ERP education, ERP system evaluation

 

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Journal Article

Enterprise System Implementation from the Functional Consultants’ Perspective  pp36-46

Przemysław Lech

© Jul 2014 Volume 17 Issue 1, Special issue from ECIME 2013, Editor: Prof Przemyslaw Lech, pp1 - 121

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Abstract

Abstract: Although Enterprise System (ES) implementation (formerly Enterprise Resource Planning systems) literature is extremely broad, most of it takes the perspective of the implementing organisation and its employees, i.e., project managers, key users and users. The fact that it is both possible and popular to conduct such a complicated, time‑consuming and expensive project using functional consultants is largely omitted. This study explores the Enterprise System implementation project from the perspective of the functional consultants and is based on the analysis of project documentation and interviews. The research questions answered by this study include the consultants’ requirements from other project participants, which help them to accomplish the goals of each project phase, to complete the activities performed in each project phase, and to deliver the products that are requested of them.

 

Keywords: Keywords: enterprise systems, ERP, implementation, project, consultants

 

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Journal Article

Critical Success Factors in Enterprise Resource Planning (ERP) System Implementation: An Exploratory Study in Oman  pp36-45

Ahmad Saleh Shatat

© Jul 2015 Volume 18 Issue 1, Editor: Shaun Pather, pp1 - 92

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Abstract

Abstract: The ERP system has been the subject of much academic discussion in recent times. The impact that a successful implementation can have on an organization cannot be overstated. The factors which are crucial to the successful implementation of an E RP system are commonly known as Critical Success Factors (hereinafter CSFs). This study investigated the CSFs that play a crucial role during the implementation process in Omani organizations. Moreover, it identified the CSFs that are most important in ensuring a successful ERP system implementation. The survey was distributed to 35 enterprises using an ERP system. The managers of those enterprises identified 10 CSFs as the most important.

 

Keywords: Keywords: Critical Success Factors, ERP, Implementation, Oman

 

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Journal Article

Organizational Learning and ERP Systems in the post‑implementation phase: Where do we Stand? A Literature Review  pp120-129

Gunilla Myreteg

© Sep 2015 Volume 18 Issue 2, The special issue from ECIME 2014, Editor: Jan Devos, pp93 - 210

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Abstract

Abstract: ERP systems are today implemented in a great number of organizations. Research has invested much energy and time to make descriptions and recommendations regarding how the implementation should best be managed. The next step in practice as well as in research is how to continue to develop the business processes and ERP systems in order to take advantage of all their promises, and to refine how ERP systems are used in day‑to‑day activities. A starting point for the present study is that organizat ions today are characterized by strong external and internal pressure. In order to response to and deal with these, organizations strive to balance demands regarding stability and change. This implies that organizations put effort into designing and maint aining or changing practices, rules and routines. Within the general fields of organization theory and management accounting/control the ambition to create deliberate change is often conceptualized as processes of organizational learning (OL). This conc ept has also been used in the context of ERP systems. The research field is however heterogeneous and findings are scattered and inconsistent. There is a need for further development of our knowledge about the role of ERP systems in processes of organizat ional learning after the implementation phase. The present paper strives to consolidate and synthesize the current knowledge. The research question is to what extent and how do research conceptualize organizational learning and its interactions and involv ement with the ERP system? The paper is a literature review of research on OL in the context of ERP systems in the post‑implementation phase between the years 2005‑2015. A total number of 18 research articles were identified. The aim is to analyze and cla ssify previous research, and also to give suggestions for avenues suitable and fruitful for future research. The review compares and contrasts approaches in order to analyze similarities and dissimilarities and to investigate what topics or issues have be en addressed by previous research. The analysis shows that overall there is a lack of definitions and stringency in research on OL in an ERP systems context in the post‑implementation phase. The final section also forwards some suggestions for future rese arch.

 

Keywords: Keywords: ERP systems, organizational learning, stability, change, literature review

 

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Journal Article

Critical Organizational Challenges in Delivering Business Value from IT: In Search of Hybrid IT Value Models  pp130-146

Nazareth Nicolian, Christine Welch, Martin Read, Martyn Roberts

© Sep 2015 Volume 18 Issue 2, The special issue from ECIME 2014, Editor: Jan Devos, pp93 - 210

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Abstract

Abstract: This study forms part of a larger research project to explore and analyze the perceived value of IT and the organizational competencies needed to deliver that value. By identifying and evaluating the challenges faced by Lebanese organizations, t his paper provides empirical evidence in support of hybrid models of IT value. While process‑based IT value models provide an explanation for howŽ IT value is created, and what steps occur to create that outcome, they lack the contingency theory found in variance models, which explain whyŽ IT value is realized, and what variable moderate that outcome. On the other hand, variance models alone are also ill‑equipped to explain the greater scope and impacts of IT investments. Hybrid models combine both proc ess and variance perspectives to provide a more comprehensive theory of IT value realization. Structured interviews are conducted with the Chief Information Officers (CIO) of 36 medium and large size Lebanese organizations to discover the challenges fa ced in delivering value from IT investments. Of the 14 challenges discovered, seven point to the need for process orientated competencies and these include Change ManagementŽ, Organizational ReadinessŽ, Relationship ManagementŽ, Benefits ManagementŽ, IT GovernanceŽ, IT Architecture ManagementŽ, and IT Talent ManagementŽ. The other seven challenges are variance oriented and point to the factors that inhibit or enable deriving IT value, and these include internal factors, such as: Family Business O wnershipŽ, and Budgetary ConstraintsŽ, and other external factors, such as: Political/Social/Economic InstabilityŽ, Telecommunications/Bandwidth IssuesŽ, Lack of Governmental IT LawsŽ, Local Cultural IssuesŽ, and Immature Local Suppliers/VendorsŽ. R ather than continuing an already‑saturated research conversation about the dependent variable, IT ValueŽ and whether IT creates business value, this study contributes to the independent variable research stream ‑ the investigation of how to derive value from IT, and when and under which conditionsŽ value is realized, and for conceiving a Hybrid model explaining the IT value proposition.

 

Keywords: Keywords: IT value Models, Organizational IT competencies and IT challenges, ERP CSFs, CIO

 

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Journal Article

A Citizen Benefit Perspective of Municipal Enterprise Resource Planning Systems  pp85-98

Takauya Chandiwana, Shaun Pather

© May 2016 Volume 19 Issue 2, ECIME 2015, Editor: Elias Pimenidis, pp83 - 134

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Abstract

Abstract: Over the past three decades, Enterprise Resource Planning (ERP) systems have been adopted by businesses with increasing frequency to improve organisational efficiencies and to remedy fragmentation of information systems across company function s. In the public sector as well, many governments, especially at national and regional levels, have also been recognising the benefits of ERP systems. This paper reports on a case study of a large metropolitan municipality. Qualitative methodologies were employed in the form of in‑depth interviews amongst selected respondents in the selected case. The study used hermeneutical principles of qualitative data analysis to elicit the findings. The research determined that, in addition to improving internal bus iness processes, there are clear benefits to the citizen when public institutes like municipalities implement ERP systems. This study identifies a number of resultant and potential benefits as well as the management practices that are being employed by th e municipal management to ensure maximum ERP system benefit to the citizens. These are, in fact, both indirect benefits which are found generically in any ERP system as well as direct benefits to citizens that are visible. The findings indicate that ERP s ystems promote financial sustainability, lowers overall ICT operational costs, reduce communication costs, enables an efficient budget and results in better overall governance of local governments.

 

Keywords: Keywords: ERP benefits, Information and communication technology, Information systems, Enterprise Resource Planning, ICT benefits management, municipal ERP system

 

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