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Journal Article

Changing the Communication Culture of Distributed Teams ina World Where Communication is Neither Perfect nor Complete  pp187-196

Peter Weimann, Christian Hinz, Else Scott, Michael Pollock

© Oct 2010 Volume 13 Issue 2, ICIME 2010, Editor: Shaun Pather and Corrie Uys, pp97 - 196

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Abstract

Distributed teams have been set up to work together across space, time and even organisational boundaries over the last few years, to increase the availability of scarce skills, reduce travel costs, and increase worker job satisfaction through fewer relocations. This has been due to globalisation, shorter development cycles and scarce human expert resources placing additional pressure onto project teams. Technological developments, such as various communication technologies, have helped to support this move to distributed teams. These communication technologies, including phone and video conferencing, mobile technologies and the Internet, help team members handle project tasks in a distributed or virtual team project environment. This case study based paper provides an analysis of the communication culture and tools of the distributed teams of a large German manufacturer. The communication behaviours and tools used by these real distributed teams working together in different settings on international projects are analysed. The advantages and disadvantages of the distributed work setting and the different technologies used by the teams were gathered via a questionnaire and interviews with the leader and members of the different teams. The findings show that regular face‑to‑face meetings, email and phone still play a pivotal role in team communications, even though a variety of communication tools is available. The results also indicate that, like non‑distributed teams, a need for common ground and shared meaning, or social context, are essential elements for the communications within a distributed team. Face‑to‑face meetings are still important to create a common ground and shared meaning in distributed teams. The complexity of the tasks needed to be performed by the distributed team is also affected by this social context. Team members often complain about misuse of the different tools, as well as a lack of communication rules regarding the different communication tools. The case study shows that team member satisfaction and team success can only be accomplished if the communication culture in the company takes into account the technologies used and the distributed work setting.

 

Keywords: communications culture, virtual teams, communication technology, communication pattern, change management

 

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Journal Article

Enabling Virtual Communities of Practice: A Case‑study of Swedish‑Indian collaboration in IT development  pp60-70

Minna Salminen-Karlsson

© Jul 2014 Volume 17 Issue 1, Special issue from ECIME 2013, Editor: Prof Przemyslaw Lech, pp1 - 121

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Abstract

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Keywords: Keywords: organizational culture, organizational learning, communities of practice, ICT offshoring, India, Sweden

 

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Journal Article

A Cross‑Cultural Study on e‑Government Services Delivery  pp121-134

Ngoc Anh Nguyen

© May 2016 Volume 19 Issue 2, ECIME 2015, Editor: Elias Pimenidis, pp83 - 134

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Abstract

Abstract: Considering e‑Government services provision as one of the top priorities in the national agenda, governments worldwide have allocated resources into online applications development. However, despite of huge resource investments, the adoption rat e of e‑government initiatives over the world is far from expectations. By the year 2014, a large number of UN member states remain in the bottom third of the Online Service Index (OSI). There⠒s still a huge difference in OSI between countries sharing similar national income and telecommunication infrastructure levels. These evidences suggest that apart from technical aspects, non‑technical aspect such as social and organizational factors as well as the heterogeneity between countries such as national culture should be taken into consideration when implementing e‑government. Given the challenges discussed above, questions have been raised concerning what determinant might influence to the discriminant in e‑service provision among countries. Most of pre vious studies found in the literature either utilized primary data in which the results was constrained to a specific case study, or employed secondary data sources which can be criticized for lacking of explanatory power due to omitting important factors . In order to bridging this gap, this paper employs Technology ⠍ Organization ⠍ Environment (TOE) framework cooperatively with Hofstede⠒s national culture dimensions to provide a comprehensive insight about e‑service adoption process. For validati ng above hypotheses, this study utilizes secondary data from different sources: the culture dimension scores from Hofstede et al. (2010)⠒s survey; the World Economic Forum (WEF)⠒s Global Information Technology Report; and the IAC‑Waseda E‑governme nt Ranking. Different methods were used to analyze data sample. The result suggests that management optimization process, government IT leadership, ICT legislation framework and national culture have influences to the e‑service provision. The development pattern of online service is different across countr

 

Keywords: Keywords: e-service, TOE, national culture, cross-cultural, Hofstede, e-government service

 

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Journal Article

Cultural Influence on e‑Government Development  pp79-95

Sushant Kumar, Kuldeep Baishya, Pradip H Sadarangani, Harsh V Samalia

© Feb 2020 Volume 23 Issue 1, Editor: Prof Shaun Pather, pp1 - 95

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Abstract

E‑government development varies across countries. This study aims to examine the impact of national culture on e‑government development across 78 countries. The dimensions of national culture are power distance, individualism, masculinity, long‑term orientation, uncertainty avoidance, and indulgence. The paper also examines the role of GDP per capita on e‑government development. The result shows that individualism and long‑term orientation are positively related to e‑government development, whereas power distance is negatively related to e‑government development. Also, GDP per capita is found to be significantly impacting e‑government development. Multi‑level interaction effect of GDP per capita and culture on e‑government development is discussed. The paper outlines the implications of results and strategies to design culturally acceptable e‑government policies. The paper argues that growth in economic prosperity cannot guarantee e‑government development, and national culture must be included in a holistic discussion of the development.

 

Keywords: E-government, Culture, Cross-cultural study, Culture and e-government development

 

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Journal Article

A theoretical framework for exploring the influence of national culture on Web 2.0 adoption in corporate contexts  pp176-186

Andrew Barron, Dirk Schneckenberg

© Jan 2012 Volume 15 Issue 2, Editor: Shaun Pather, pp149 - 229

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Abstract

The purpose of this conceptual paper is to identify variables which help to explain cross‑country differences in adoption rates of Web 2.0 technologies in corporate contexts. The paper proposes a model which indicates how national cultural characteristics determine the evolution of Enterprise 2.0 business practices in different countries. The model is developed from a literature study, which combines insights on technology adoption, the Web 2.0 phenomenon and cross‑cultural management concepts. Based on this model, the paper assumes that Web 2.0 technologies may enjoy faster adoption rates in companies that operate in countries whose national cultures reject power distance, embrace collectivism, and accept uncertainty.

 

Keywords: Web 2.0, Enterprise 2.0, knowledge management, technology adoption, national culture

 

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Journal Issue

Volume 13 Issue 2, ICIME 2010 / Oct 2010  pp97‑196

Editor: Shaun Pather, Corrie Uys

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Editorial

We have pleasure in presenting this special issue of EJISE.  As Information and Communications Technologies and the related Information Systems become ever more pervasive across all spheres of business, government and community based organizations, the scope of this journal has flexed to accommodate these varied settings in which pertinent research problems are located.   Consequently, in this special issue wide‑ranging problems related to the broad ambit of IS evaluation is reported on: 

As many countries continue to develop policies to enhance and sustain the growth of the SME sector, so too does the expenditure and consumption of IT amongst this category of business grow at an ever increasing rate thus warranting the attention of evaluation research. Avraam Papastathopoulos and Christina Beneki investigate an important concern with regards to the factors which are associated with the benefits from the adoption of ICTs amongst SMEs. In a study of the Greek SME sector the paper provides evidence that strategy plays a major role in the adoption and the appropriate use of ICTs.  Importantly their research also finds that prior entrepreneurial experience‑knowledge of ICT is significantly associated with the ICT performance. 

RFID technologies are increasingly used in a number of organisational settings for inventory control and management. Paul Golding and Vanesa Tennant contribute to our understanding of evaluation by proposing a methodology to evaluate the RFID inventory reader in a library.  Whilst the findings of this paper hone in on the application of RFID in a specific environment, the findings provide a basis for which evaluation of RFID in other similar contexts can take place, and thus adds to the conceptual base on RFID performance testing.

Notwithstanding many years of case studies and an increasing body of literature on ERP implementation and evaluation thereof questions continue to arise in respect of successful outcomes.  Brian O’Donovan and his co‑authors argue that during the ERP usage stage the intended efficiencies from ERP systems are not always realised. Having studied organisational memory mismatches and the resultant coping strategies their research posits that mismatches and short‑term coping strategies were found to contribute to ERP underperformance. 

In their paper Peter Weimann and co authors investigate the role of communications culture in a distributed team environment.  In assessing the role of ICTs in such an environment the paper argues that team member satisfaction and team success can only be accomplished if the communication culture in the company takes into account the technologies used and the distributed work setting. 

From amongst the various IS evaluation approaches, those apporaches which focus on the role of human stakeholders  are  worthy of a deeper understanding. Jeffrey Bagraim examines the multiple commitments of information technology knowledge workers and the related outcomes of such commitment. The results of his study challenges managers to review their assumptions about the organizational commitments of information technology knowledge workers.

Web 2.0 applications also receive attention in this issue.  Hooper and Evans investigate the value congruence of social networking services in New Zealand, and make an assessment of ethical information handling.  Their findings demonstrate significant shortcomings in the contractual relationships between the users and social networking services and they argue that this could be exploited in order to misuse personally identifiable data.

The paper by Racheal Lindsay and co‑authors discusses measures which are used to monitor data quality in the context of mobile devices in the UK police force.  Their findings show that whilst there are processes in place to verify data standards, these processes only take into consideration the structural completeness of data, and not other measurements of data quality, such as accuracy, timeliness, relevance, understandability and consistency.

Robbert in't Hout and coauthors studied how a wiki could be used to improve knowledge sharing.  The paper reports on a case study in which a consulting company was able to improve knowledge sharing amongst consultants during the devleopment of a Municipal Traffic and Transport Plan.  The findings  suggest that wikis need to be tuned to the learning styles that are available within the community that will use the tool.  In the context of knowledge sharing impolrtant lessons for wiki design are offered.

Finally, in a study of e‑government adoption, Rangarirai Matavire and co‑authors report on factors which inhibit the successful implementation of e‑government in South Africa. The findings of their research demonstrate that leadership, project fragmentation, perceived value of Information Technology, citizen inclusion and task co‑ordination are among the key inhibitors of e‑government success.

Shaun Pather and Corrie Uys

South Africa, October 2010

 

Keywords: affective commitment, boosting behaviour, communication culture, communication pattern, communication technology, data quality, e-Government, enterprise systems, entrepreneurial experience, ERP customising, ERP systems, ERP training, ERP usage, evaluation, grounded theory, helping behaviour, ICT-adoption, ICT-performance, ICT-strategy, interface design , knowledge management , law enforcement, library, mobile working, Municipal Traffic and Transport Planning, New Zealand Privacy Act 1993, ordinal regression, organisational memory, performance , personal security, personally identifiable information, privacy policies, RFID, social networking services , social software, South Africa, turnover intentions, value congruence, virtual teams, Wiki

 

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