The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

A Holistic Framework on Information Systems Evaluation with a Case Analysis  pp57-64

Petri Hallikainen, Lena Chen

© Nov 2006 Volume 9 Issue 2, Editor: Dan Remenyi, pp45 - 104

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Abstract

This paper presents a framework for understanding IS evaluation in its broader context. The role of IS evaluation is emphasised on integrating the IS development process into business development process. The framework is applied to analyze a single IS project in details. The results show that sometimes formal IS evaluation might not be important or necessary, but rather it may be more important, with an informal and flexible evaluation process, to quickly gain experience of a new kind of business and system to maintain a leading position in the competitive market.

 

Keywords: information systems projects, IS evaluation, organisational context, holistic framework on IS evaluation

 

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Journal Article

Research on IT/IS Evaluation: A 25 Year Review  pp276-287

Xingchen Song, Nick Letch

© Nov 2012 Volume 15 Issue 3, ICIME, Editor: Dan Remenyi, pp230 - 287

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Abstract

The conduct of IT/IS evaluation and its associated approaches, techniques and methods have been the subject of IS research for many years, particularly in the last two decades. This paper reflects on the body of knowledge which has emerged over the past twenty‑five years in order to identify where research efforts are focussed, what are the important issues in IT/IS evaluation research, and where future research efforts should be placed. This study presents a descriptive analysis of research on IT/IS evaluation over the last 25 five years, from 1986 to 2010, in five leading IS journals In total, 176 papers related to IT/IS evaluation are identified and reviewed in this study. Based on the Context, Content and Process model, IT/IS evaluation can be broken down to five interrelated elements: why evaluation is carried out, what is evaluated,whenwhen evaluation takes place, how evaluation is performed and who is involved in evaluation. Each of these elements are identified and classified in the sample research articles and based on this analysis, we propose a new perspective for classifying IT/IS evaluation approaches.

 

Keywords: IT/IS evaluation, literature review; Content, Context and Process (CCP) model, evaluation streams

 

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Journal Article

Evaluating ERP Implementations: The Case for a Lifecycle‑based Interpretive Approach  pp29-37

Deepak Saxena, Joe McDonagh

© Mar 2019 Volume 22 Issue 1, Editor: Prof Shaun Pather, pp1 - 64

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Abstract

Abstract: Enterprise Resource Planning (ERP) systems are considered the lifeline of modern organisations. At the same time, high failure rates ranging from 50 to 70 percent are reported in the literature. In this study, we critically examine the assumptions underpinning high failure rate narrative in ERP literature and evaluate these assumptions against recent works. A major finding of this study is that the failure rates quoted in the extant literature are not only historical; they employ limiting project management definitions of on‑time and within‑budget completion whilst disregarding long‑term system usage. To substantiate this point, we present the findings from a longitudinal qualitative case study of an ERP implementation in a health service organisation. We find the system evaluation to be contextual, temporal and interpretive in nature. Based on our findings, we argue for a lifecycle‑based interpretive approach for evaluation that attends to various stakeholders’ viewpoints. Rather than traditional evaluation exercise serving as a project‑closure ritual, lifecycle‑based interpretive evaluation allows managers learn from different viewpoints and foster ERP utilisation in the longer run.

 

Keywords: ERP, Enterprise Resource Planning, Evaluation, Context, Lifecycle, Interpretive

 

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Journal Issue

Volume 22 Issue 1 / Mar 2019  pp1‑64

Editor: Prof Shaun Pather

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Keywords: Mobility, BYOD, mobile computing, risk considerations, risk management, security, Sustainability Metrics, Impact Assessment Studies e-Governance, ERP, Enterprise Resource Planning, Evaluation, Context, Lifecycle, Interpretive, ERP, Enterprise Resource Planning, Evaluation, Context, Lifecycle, Interpretive, Online information services (OISs), Web 2.0, Peer-to-Peer, Online audience behaviour, Networking, Evaluation, design science, customer satisfaction, E-Government, theoretical framework, qualitative

 

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